by Maria Bagshaw, Minnesota Chapter
As a self-described info-nerd with a passion for information and knowledge, I feel that these actions have helped prepare me for becoming an Information Professional (AKA Librarian) of the future. In this information whirlwind, you can do a few things that will make the job easier.
- Take advantage of online and in-person seminars and professional development. You always learn something new and something that can help your patrons, too. Especially note and test new technologies that your patrons may be into so at least you are aware of what they are and how they can be used.
- Focus on customer service. As you can see with all the “like” and ranking that happens via Facebook, Twitter, Travelocity and other sites, the time of the anonymous patron is in the past. Be kind and listen with respect to all points of view with the knowledge that everyone can’t be made happy, but everyone can come away with the feeling of being respected.
- Strive to have a good understanding of the balance between traditional and print media and new technology. Although the medium is different, the basics are the same: delivery of information and, hopefully, knowledge. Know when to use each one for the most effective service to your patron.
- Become free from fear (I borrowed this from Seth Godin’s Tribes). Don’t be afraid to try new things and get out of your comfort zone. Have a willingness to accept various points of view and even to change yourself, while maintaining the integrity and mission of being a librarian.
Those are all wonderful points on how to make the job easier. I also believe regarding management, it is vital to encourage and motivate staff. Many times managers lose focus of important aspects on the job while dealing with so many decision making processes. Invest in finding funding for payment of staff development, training, and conferences to show staff that you care. A happy, trained, and well-informed staff means a more productive staff.