By Karen Huffman, Washington D.C. Chapter, Knowledge Management Division
Future Ready Toolkit
This post is from SLA’s new Future Ready Toolkit. The Toolkit was constructed by SLA members who have drawn upon substantial professional experience and alignment research to help you hone your skills in a way that is relevant and global. The toolkit is collaboration, alignment, adaptation, and community put into action.
Organizational growth is closely correlated to individuals who are willing to network and collaborate outside their normal sphere of influence. People able to span the organizational hierarchy and build internal and external networks cannot help but grow and adapt. Growing adaptive organizations, transformational leaders realize the importance of blurring organizational lines, supporting collaborative communities and breaking down silos to encourage transparency. (Image on right: Wordle.net word cloud based on a Wikipedia article on “Stakeholder Analysis.”)
An act where two or more parties agree to a predetermined commitment.
Related terms: User adoption; collaboration; benefits.
Interrelated connections that can be physical, virtual, or both. Networks are relational-based. See also articles shared on the Future Ready 365 blog tagged “network.”
Related terms: Relationships; connections.
Two or more parties who have agreed to work towards a common vision, mission, purpose, and/or goals.
Related terms: Purpose-driven relationship; actionable, accountable relationship.
A purposeful process that includes planning, organizing, securing and managing resources to bring about the successful completion of specific project goals and objectives. The success of a project often relies on an analysis and involvement of stakeholders.
Related terms: Structured goal-oriented approach; task breakdown and analysis.
Organizations and/or individuals who are positively or negatively impacted by decisions and/or actions. Anyone with a vested interested in a project, event, and/or outcome. Related terms: Users; clients; key, primary, and secondary stakeholders; stakeholder analysis.
Key Elements and Ideas
Crossing Boundaries for Growth and Collaboration
One of my ongoing goals is to foster collaboration and learning opportunities as well as continually grow personal and professional competencies. Last fall at KMWorld 2010, the speakers who spoke about “Optimizing Organizations through Collaboration” discussed the idea of “boundary crossing” which relates to some key elements and ideas around this topic on building a network to engage and partner with stakeholders:
- Analyze social and organizational networks to understand knowledge gaps.
- Ensure communities of practice are aligned to the business goals and encourage sustainability through people to people connections and participation.
- Capitalize on the power of social networks to build effective and adaptive learning organizations.
- Grow expertise and competencies requires knowing your current proficiencies, setting goals, and crossing many boundaries to grow new ideas and expand your knowledge.
The mind map (below) developed by Karen Huffman is based on David Snowden’s ASHEN framework (2000) and Patrick Lambe’s KM competencies for knowledge managers (2008).
SLA Members Shared Ideas
- Being there – being present: It’s an ongoing process of growing and cultivating relationships, building networks, gaining trust. ~Mary Talley
- Forming a community/building a network is a process that harnesses on-going process development and refinement as well as project management skills. ~Aimee Babcock-Ellis
- The goal and criteria for success when developing a network is to make it equally useful to both individuals and corporate management. ~Peggy Watkins
- Informed opinions about the possibilities and measured objectives that are jointly agreed upon. ~David Stern
- Stakeholder analysis – figuring out what they want – as well as marketing and negotiation skills. ~Vicky Platt
- Crossing Boundaries for Growth and Collaboration. ~Karen Huffman
To read more about their ideas, click here.
Models and Templates
- MindTools offers some great “getting started” models/templates on Stakeholder Analysis and Stakeholder Management. It includes information on stakeholder analysis, winning support for projects and building communication from stakeholders. Great templates to employ with any project.
- GovLoop’s Project Management Guide – the templates that capture the essential aspects of project management.
- Project Management Institute (PMI) website.
Levin, Ginger (2008). Improve Your Interpersonal Skills to Achieve Greater Management Success! (Url: http://www.facebook.com/notes/management-concepts/are-you-connecting-with-your-stakeholders/422512295431.)
Sampson, Michael (2010). User Adoption Strategies: Shifting Second Wave People to New Collaboration Technology. (URL: http://www.michaelsampson.net/useradoption.html target=”_blank”.)
Boxes and Arrows: The design behind the design
- Setting Up Business Stakeholder Interviews, Part 1 by Michael Beavers on 2007/03/26. (URL: http://www.boxesandarrows.com/view/setting-up-business.)
- Setting Up Business Stakeholder Interviews Part 2 by Michael Beavers on 2007/04/01. (URL: http://www.boxesandarrows.com/view/setting-up-business22.)
Karen works for National Geographic Society as part of the Software as a Service (SaaS) team in the Information Systems & Technology division. She supports the enterprise’s business needs with hosted solutions such as Google Apps for Business as well as develops customized solutions for targeted customer groups within the organization. She has been a member of SLA since 1999, serving in various roles including chair of the KM division (2009-2010) and developing resources for SLA-sponsored initiatives like 23 Things.