Jacquelyn Marie Erdman, Washington DC Chapter, Environment & Resource Mgmt, Knowledge Management, and Taxonomy Divisions
The importance and benefits of Knowledge Management was heard loud and clear at the SLA’s annual conference, but what about when people are in the midst of trying to find something, and they can’t. To avoid panic and frustration it might help if we preemptively trained our staff in how to respond to an Information Emergency. I have created some humorous graphics for your staff to help drive home the point of having a KM plan. Tell them “if you have an Information Emergency, which CPR method would you prefer?”
Jacquelyn Marie Erdman is the Knowledge Exchange Coordinator at the U.S. Green Building Council. She is the author of “Library Web Ecology: what you need as web design coordinator” and has often published on topics of technology in the library. You can follow her on Twitter @KnowldgXchange, read her blogs http://technolustandloathing.wordpress.org and http://greenlivinglibrarian.wordpress.org, or check out her website http://the-artist-librarian.com.