Jonathan Leff, San Francisco Bay Region Chapter, Academic and Museums, Arts & Humanities Divisions

I recently read a FutureReady 365 blog post by Chelle Batchelor titled “The Future Ready Job Search,” in which she highlighted four elements of a successful job search: Community, Collaboration, Flexibility and Adaptability. I feel that these four elements are key to anyone working in the information field of the future.

Earlier this year, the SLA San Francisco Bay Region Chapter began a project to archive all the copies of its Bayline newsletter, which began in 1929. As a newly minted information professional, I jumped at the chance to contribute my skills to the organization, learn new skills, and to network with other info pros in my area. In our first meeting to assess the situation, we decided to look at the actual physical archives (located in the basement of a building in UC Berkeley), and then begin the process of indexing all of the Bayline issues up to the present day, with the goal of eventually being able to digitize all the issues that currently exist only in print form, so as to make them available for future generations.

What do bound volumes of newsletters from the Hoover administration have to do with being future ready? To me, being future ready is all about using the latest technological tools for dissemination of information to retrieve the past from remote cellars and bring it into the light of day where it can be accessed by all who wish to view it. While our eventual goal of digitization may be a ways off, we are still able to use online collaboration tools to give everyone a virtual common space in which we can share information and ideas about the project.

Two key traits that current and future information professionals must possess are flexibility and adaptability. In order to be able to deliver information to a client – or even to share it with collaborators – an information professional needs to know which are the appropriate tools for the job at hand out of the many tools he or she has at his or her disposal.

At our first project meeting, someone mentioned PBworks as a good platform for shared collaboration, and I volunteered to create a PBworks space for our project. I took the time to set up pages that I thought would be relevant to the project, including an instruction page to guide members to the site, after which I notified everyone that they now had access to the site. Soon, members of my group informed me that PBworks didn’t do what we wanted it to do, namely allow people to view each other’s work and collaborate simultaneously on documents. I realized that Google Docs would allow us to do this, and readily switched to it from PBworks and agreed to be the point person for any people who may have been unfamiliar with it.

In a sense, the other members of my group were also users, and as the person who set up the shared workspaces, it was my job to respond to their needs and provide them with the right tools so that everyone could easily access information about our project, and therefore be able to collaborate. It would not have done for me to say “my way or the highway” and insist that everyone use a platform that was not appropriate for the job. If I had done so, I would most likely have found myself off the project.

Information professionals do this every day. We assess the needs of our users in a wide array of situations where people need to have easy and efficient access to information to make informed decisions or to collaborate on group efforts. Through our possession of diverse tools and skills that can be brought into any situation requiring organization of information for easy accessibility, we are uniquely poised to contribute to the collective intelligence of the communities we serve.

Jonathan Leff is a recent graduate of San Jose State University’s School of Library and Information Science. He is particularly interested in the way people use information and the interplay between information and technology. He can be reached at jleff@comcast.net.

By Stephen Abram, Toronto Chapter, Business & Finance, Information Technology, Leadership & Management Divisions

Part 1

And the future is still in front of me and always will be! Cindy Romaine asked me to write a guest post for this blog and I am honoured to do so. I believe that her future ready theme is right on. The only thing we need to prepare for is the future. The past is gone and the present disappears in the blink of an eye. By coincidence I’ve just passed my 30th anniversary of graduating from library school and it’s caused me to reflect. I tell myself that I probably have another 30 years left. So I’ve decided that I am still mid-career. What have I learned in the first half of my library life about preparing for the future that may be in any useful?
Listed below are some personal insights that I’ve learned and have found them personally meaningful over the years, so I pass them on to you here in the hope that it helps us all become more future ready. Honestly, I’ve made a lot of mistakes and it’s probably better to learn that way, but here goes:

1. Watch the Banana: When it comes to observing user behaviour and changing behaviours it is wise to remember the banana. I was once forced to watch primates for days as part of a bachelor level primatology course. We often watched them eat. Upon returning to class, the professor gave us all bananas and asked us to peel them like an ape. North Americans grab the banana by the stem and pull it open. This method crushes the top. The whole class proceeded to do it this way. He then showed a film of an ape peeling a banana. If we carefully observe chimpanzees and bananas we can see that they carefully pull the skin of a banana from the softer non-stem end and the white fruit is pristinely unwrapped as a thing of unbruised beauty. The lesson for us budding primatologists and ethnographers that I never forgot: Observe carefully. Don’t look for what you expect. When you’re looking for insights into human behaviour or the direction of the world, you’ll find it in what you don’t see at first.
2. Play with Vigor and Intent: Everyone who knows me knows that I am a huge proponent of play in the workplace. This isn’t just playing with all of the new technology toys and websites that are presenting us with opportunities on a daily basis. I love that as much as the next person. What I am also advocating is that we also include ensuring that fun and humour enter our work lives on a daily basis (or more) too. Secondly, focus is good but focusing too intently is not as great. You can see opportunity in new things when you play. When you research or investigate something for work alone with your workplace goggles on, sometimes you miss the biggest opportunities in the innovation. Occasional undirected play at work loosens the unconscious and frees the mind to explore new ideas. Successful people and work teams leave time for play – alone and together. Play is not frivolous but remains one of the most potent learning strategies there is. And, frankly, it makes it fun to go to work every day. Happy teams, having fun together, is, I believe, a predictor of workplace success, employee retention, and lifelong health. Do you make time to play? Relax. You will see more opportunities for a better future in a relaxed state than all of the moments of intense concentration combined. Are you laughing and giggling enough all day? Live intentionally.
3. Hang out with different people and people who are different than you: Lately, I’ve been thinking about the echo chamber that is librarianship. I worry that we are listening too much to each other and not enough to others. I am not advocating that we listen less to eachother but that we adjust the balance to include more voices. How do our real customers talk about their encounters with the new information technologies? If we talk about ‘e-books’ and they talk about ‘reading’ (see the difference?), are we framing the issues correctly? And, how diverse is the community of people you deal with? Are there enough non-librarians, non family members, in your circle? How about the wonderful demographic mosaic of gender, age, nationality, ethnicity, race, language and geography in your conversation zone? Is it diverse? Do you have personal experience with young librarians and young people or vice versa? Do you travel enough to challenging experiences and places? Don’t sit with friends all the time at events or conferences – you already know them! People from diverse backgrounds can approach issues, decisions and problems in different and still valid ways. If your peers are non-diverse, I believe that it affects the quality of your insights and decisions. Mix it up.
4. Avoid the Eeyores! Some people add no value to your life and you run the risk of damaging yourself by being around them too much. People who are negative or critical in the extreme, but devoid of critical thinking are negative influences in your life. I love being around people who bang away at ideas aggressively to make them better. They’re awesome. I am talking about avoiding people who are joyless. As the economy gets worse, there seem to be more of these negative folks. Critical thinking allows for seeing weaknesses in an idea or argument and working toward correcting or improving or disproving the thinking. People for whom criticism, devoid of a context to improve ideas, where snark and name calling rule the day, are best avoided when the time can be spent with others who focus on making the world of ideas a better place. If you’ve ever met a person who is a black hole and sucks all of the life and happiness out of the room and conversation, you know what I mean. Run towards the light! The future needs to be somewhere where you want to be, and some people just can’t make that voyage. They’re locked in the ambiguity of the present tense.
5. Fail and Fail Often, but Fail Safe: You’ll discover the future by trying to invent it yourself. There are two kinds of people – those who create the future and those who live in their own personal, endless Hell of the present. Make the choice to be an animator in life. The avoidance of risk is death to growth and adaptability. Take small and manageable risks in order to learn. You’re not learning to ski or skate unless you’re falling down. How many small risks of failure did you take today? It can be as simple as meeting someone you don’t know, trying a new website, changing your
   personal style of interaction or something even bigger like loading new software or temporarily changing a work process. Try to recall when you learned to ride a bicycle. Remember the failures and then the heart floating feeling of balance and movement? I remember when I first tried public speaking with some embarrassment but I got better over time with my supportive SLA network. The opportunities to try new things are endless and, yet, we seem to partake of them too rarely. Can you schedule a daily potential-risk-of-failure-event until it becomes a habit and part of your work life? Grow pearls when you discover an irritant. Start small, pilot and experiment. Nurture and incubate. You’ll be a better professional for it.
6. Listen to your Gut: Bio-feedback works. I have learned to listen to my gut and persevere when I don’t feel right about something. Not every technology is future ready. Many have severe shortcomings or run the risk of damaging the world of information, knowledge, learning and more. Some just aren’t ready for primetime or anyone other than the early adopters. My subconscious tells me things if only I’d listen to it. I am not saying that it is telling me in black and white to do or not do something. It is often telling me things that affect the direction and experience. My gut senses distrust faster than my mind. It tells me when something might be conflicting with my personal or professional values or morals. My gut tells me when I’m not quite ready. My gut tells me when I have lingered too long in a lovely past paradigm that is now failing me. Trust your gut.
7. Do and Try: It’s not enough to be just an observer. Participate in the world as it changes. Comment and learn. Share – write, blog, tweet, and have deep conversations. Experience comes from participation. The person watching the gold fish in the bowl does not understand the goldfish.
8. Encourage the Heart: One of the most delightful aspects of librarianship is our supportive networks. Also our workplaces tend to be clean and safe. We have a personal responsibility to take this gift and improve upon it. We have potentially thousands of interactions a month. With each interaction, with each moment of truth, we represent the best of what we have to offer to the world. We can make a huge difference in people’s lives. And, with our attitude we can encourage the heart. Wake up every day choosing to make a difference in your end users lives, and, for that matter, all of your co-workers, neighbours, and colleagues.

Watch for part two and 10 more!

Stephen Abram, MLS is a Past President of SLA and is Vice President, Strategic Partnerships and Markets, for Gale Cengage Learning. He is an SLA Fellow and the past president of the Ontario Library Association and the Canadian Library Association. In June 2003 he was awarded SLA’s John Cotton Dana Award and the AIIP Roger Summit Award in 2009. In 2011 he is Canada’s CLA Outstanding Librarian of the Year. He is the author of Out Front with Stephen Abram and Stephen’s Lighthouse blog. Stephen would love to hear from you at stephen.abram@gmail.com.

by Chelle Batchelor, past SLA-UW Student Chapter Member

In late April I had the honor and pleasure of teaming up with SLA President Cindy Romaine to present this talk on the Future Ready Job Search at an SLA-UW Student Night event. As soon as she explained to me the Future Ready concept, I started thinking about how the key components of collaboration, flexibility, adaptability, and community could be applied to the difficult job search we all experience after we graduate with our MLIS degrees. Here are just a few ideas for a Future Ready inspired job search, but please feel free to add more!

Community: it is crucially important to actively reach out to your community of practice while you are in graduate school, and afterward as well. If you are reading this, you’ve already started! The key word here, however, is active, and I think people sometimes miss that when they receive (or give) advice like this. So, you are reading Future Ready 365. Great! But, can you do more? Post something, perhaps? Here’s another example: many people attend large professional conferences as part of their job search, which can be mind-boggling and sometimes even end up feeling like a waste of time and money. The key is, it is very important to get actively involved in the conference in any way you can! Find a way to volunteer, present a poster, or join a committee or peer group as well as attending a career fair or resume review. You can then note your achievements on your resume, and you will be interfacing directly with professionals who might have helpful career advice or leads! The important thing is to find meaningful ways to connect with your community.

Collaboration: I think community and collaboration go hand in hand. By connecting with the community of practice that has evolved around the kind of work you want to do, you will discover peers and mentors who can help you with your job search. Ask your peers to review your application materials, or form a job search support group to trade resumes and share ideas about how to represent your skills. Brainstorm with your peers to help each other think of skills you have gained through your coursework. Ask your mentors for advice on where to search for jobs, what to include in your application, or how you might broaden your job search strategy if you have run out of ideas. Finally, keep your peers in mind when you are searching for jobs. For example, when you see a position that you don’t think is the right fit for you, take the extra step to share it with a friend who might be more interested!

Flexibility: this one is probably the most important, and the most difficult. In my presentation I represented the problem as a Venn diagram. As with a Boolean search, each time you add another “AND” to your search strategy, you narrow your results. So, let’s say keyword phrase #1 is YOUR JOB SKILLS, #2 is GEOGRAPHICAL LOCATION and #3 is TYPE OF JOB YOU WANT. Once you put those three together, you could end up with a very tiny job market to target! In order to get your first job, you may need to broaden your search. Gain some new adaptable skills, extend your search to places you haven’t considered before, or consider jobs in the tech and information industry that are not traditional “library” jobs. Those jobs might turn out to be a perfect match for your energy and enthusiasm! Don’t just search the library job lists like SLA, ALA, PNLA, LibGig, and LISjobs, try to find out what companies and other organizations are hiring information professionals. Some examples I gave my Seattle-based audience included Serials Solutions, Zaaz, Ascentium, Amazon, and Microsoft.

Adaptability: once you have identified an organization you want to work in, learn as much as you can about them and their culture. For best results, adapt each and every resume or CV and cover-letter to match the job and the work environment of that organization. Look at their web pages and familiarize yourself with the culture you see represented there. Use the language of their website, and especially the language of the job description to describe your skills and experiences in your application materials. If you don’t understand the lingo or are unfamiliar with their corporate culture, try to set up an informational interview with someone in the organization who would be willing to tell you more about the work they do and what they look for in a new employee. Finally, if you are invited to interview for a position, be prepared to answer questions about why you are interested in working for that organization, and why you care about the work you will be doing in the position you hope to fill. Be the person they want!

I hope this information is helpful for those of you graduating this year. It is a tough marketplace right now, and I think you will need to be more flexible in your job searches than ever before. The information profession is changing every day, and while it becomes more interesting, it also becomes more competitive and complex at the same time. Please take advantage of this SLA community to post more ideas for a future ready job search in the comments below!

Chelle Batchelor is the Access Services Librarian at the University of Washington Bothell and Cascadia Community College Campus Library. She graduated from the University of Washington MLIS program in June 2005 and was hired as the Head of Interlibrary Loan at the University of Las Vegas in July 2005. Two years later (almost to the day!) she began her job at UWB. She was an SLA student member from 2003-2005 and is now actively involved in ALA, co-chairing the Access Services Discussion Group and the Cooperative Remote Circulation Committee. Chelle brings the perspective of a UW iSchool Grad whose cohort has gone far and wide in the Information profession in the past six years.