by Doug Fine

Ever wonder what would happen if you popped into the Quickie Mart for a quart of juice and some batteries and found the shelves were empty…permanently? I do. Here’s an essay I wrote on this issue, which I’ve thought about for several years and which partly explains the Digital Age Carbon-Neutral life I’m attempting here on the Funky Butte Ranch. It ran in theWashington Post’s Sunday Outlook section, and has since been picked up by the Denver Post and other publications. It’s scaring a few people, judging by some of the feedback I got from the Beltway. Heck, the essay’s scaring me. That’s the point. That’s why I wrote it. It seems that my first three or four decades on this planet have, against all odds, turned me into a –gulp– survivalist.

Not that I’m rooting for a collapse. Comfort is good. But it seems mainstream to at least wonder about it, given the goings-on of the last two thousand years. Or the last two. Meanwhile, cross your fingers that building a Green economy is going to help the world thrive into the foreseeable future and beyond.

http://www.youtube.com/leafrockfeather#p/a/f/0/evjICqDFXgI

Doug Fine is best known as the author of the petroleum-free bestseller Farewell, My Subaru.  From his Funky Butte Ranch in New Mexico, where he posts Dispatches From the Funky Butte Ranch, he often speculates on whether he is equipped to survive if Digital Age Box Store Consumerism ever went away.

30 Years ago I graduated from Library School – and the future was in front of me…
By Stephen Abram, Toronto Chapter, Business & Finance, Information Technology, Leadership & Management Divisions

Part 2
In part one I listed nine things I wished that my 1980 self (the freshly minted MLS) knew when I graduated in order to be future ready. Here’s another ten philosophies that I believe would help most people be more future ready (and I hope happy) :

1. Prefer Action over Study.
   If you or your team is studying something to death – remember that death was not the original goal! Although information professionals have a great core competency in research and study, we must know when to fish or cut bait. Recognize that studying something too long is staying in your comfort zone instead of making progress. In our somewhat risk-averse culture, this can be particularly difficult. What needs to be learned and understood is that delay is as big a risk as poorly considered action. Pilots and good process reduce your risk (and provide learning opportunities too). You can iterate your way to the future. This philosophy is closely related to the one where an enterprise values its conservative culture and gradually declines due to its lack of adaptation to modern expectations or changing external conditions.
2. Get Out of Your Box!
   It is unlikely that you are the alpha user profile. Understand that. I know that as an older, experienced librarian I am pretty limited in my ability to really connect and empathize with the challenges faced by newbie library, web or database searchers. I am not saying that I can’t overcome this, but I have to be explicitly aware that my training, biases and experiences have forever changed me and my perceptions of the information world. Also, my experiences are an old part of a different world and may not be fully relevant to today’s valid experiences of new librarians and end users. It also means that when I am designing services for seniors, kids, teens, challenged communities, the differently-abled, or even other professions like lawyers or engineers, I have to keep in mind that I need to be aware and prioritize their needs and competencies over my own. I need to build on their strengths and not repair them based on my perceptions of their weaknesses! I find that it pays to remind myself that I am not trying to create products and services for mini-librarians and that this is a poor goal in the first place. I need to understand the user’s context and needs and not project my own biases on them. For instance, it is likely that the end-user doesn’t actually want ‘information’ but, more likely, wants to be informed, entertained, taught and/or transformed in some manner. Libraries are great environments for that.
3. You can’t step in the same river twice
   This is ancient Confucian wisdom. It means, in our context, that our knowledge of new information or technology developments means that we probably cannot easily see all of the potential pitfalls or even its great potential. I remember when AltaVista was first introduced and many colleagues said that this couldn’t be the future of searching. After all, it had no fields, no true Boolean, and it didn’t allow the use of set searching! How could this be the future of online searching? Then along came relevancy ranking driven by the search engine’s algorithm – again pooh-poohed by my colleagues (and me for a while). Now along comes Blekko and I hear the same refrain. This time I am not so sure. After all, Google Scholar is still an infant. Can you point to someone’s beautiful baby and criticize her as being a lousy accountant? Keep yourself open to the movement of the river – it’s always changing and the river is strong. In the battle of the river and the rock, the river wins. Just look deep into the Grand Canyon and see the power (and beauty) of steady progress. Today we must invent a future for libraries that exists in a world of users who are literally changed in their perception of information use and the role of technology. Spend time understanding the beauty and strengths of your own box and then take a break outside of it occasionally.
4. Have a Vision and Dream BIG!
   “How will you shape the future?” When you try to be future focused and ready you are making a choice – to shape the future not just be ready for it. Have the confidence to build the future with your ideas and energy. I have seen the power of vision in every workplace I have been employed in. When it is absent or lost the workplace is missing something and verges on a horrible environment. When a shared vision is present we have achieved great things. When the vision doesn’t have enough stretch in it, things seem mediocre. Think back to great work environments you’ve worked in or great leaders you’ve worked for and you’ll usually find there were some great and compelling visions at work there. And for those who don’t dream big and have a vision, they’re doomed to an endless series of the present. I hope they love the way things are.
5. Ask the Three Magic Questions:
   a)What keeps you awake at night?
   b)If you could solve only one problem at work, what would it be?
   c)If you could change one thing and one thing only, what would it be?I have discovered that these questions are truly magic. They start conversations with users rather than delivering simple answers. They’re open-ended instead of closed-ended, yes or no answer questions. They avoid assumption. Just set the context and ask away. I have used these questions with primary school kids, titans of industry like Bill Gates, librarians, IT managers and cabinet ministers. These questions work every time to delve deeply into our users’ needs and personal goals. When we are armed with that knowledge then our libraries are unstoppable.
6. Feedback is a Gift
   One of my closest and dearest friends taught me this when In was having trouble dealing with a round of public and negative feedback. She told me that, like that wedding gift from Aunt Sally, you can keep it, display it, return it, or hide it in the closet. It’s your personal choice. Don’t overvalue one piece of out-of-context feedback or let it loom out of perspective and balance. I have learned over my life that objections to my ideas are best handled two ways: listening more, or framing the objection as an opportunity for more information and education. Feedback is best digested in the aggregate rather than in small doses. Squeaky wheels are fine and need to be oiled. But if it’s the engine that needs attention, then that poorly oiled wheel is just a distraction. Feedback shouldn’t be cause for stomach-wrenching stress. You are in control of how it can be dealt with (good or constructive or bad) and need to hear and accept this gift from your stakeholders. Do you have feedback mechanisms in your life?
7. Sacrifice is the Magic Sauce of Setting Priorities
   Every person and organization has thousands of ideas that are worthy of consideration. No one can do them all. That’s the tough part. When you have 100 good ideas to choose from the critical skill isn’t choosing the best 5 but sacrificing 95. Learn the skill of temporary sacrifice. You can store your good ideas in an idea parking lot and bring them forward into the strategic planning process as projects are completed. If you don’t focus and choose to limit your energy to achieving success on those that will deliver the most value to your enterprise and users, then you are choosing mediocrity. Sacrificing ideas isn’t forever or a loss. Time was invented so everything doesn’t happen all at once. Give your ideas time to grow and gain acceptance.
8. Build for the Future and Embrace Ambiguity
   Too often projects that are planned for 18-36 months naively assume that things will stay the same technologically. Remember the lessons of the past where the things mutated quickly – DOS became Windows, diskettes became CD-ROMs, Netscape begat MSIE which begat Firefox, online dial-up became web broadband, etc. You can’t be certain of the future but you can’t wait for total stability either. That’s the ambiguity. Dealing with ambiguity is a key competency in change management and introducing innovation. Stability is a chimera. Only fossils are truly stable.
9. No Mistake is Ever Final
   One of my better bosses had this phrase framed in needlepoint on the wall of her office. We were part of a skunkworks that was tasked with re-technologizing a major corporation as well as introducing transformational cultural change into a huge publishing sector. No small task. Not only did we make many mistakes, but we learned from them. If we weren’t making mistakes we weren’t trying hard enough. Albeit, we tried to limit the exposure of our experiments, but like learning to ride a bike, if you’re not falling down, you’re just not learning well enough. Her sign “No mistake is ever final” encourages us to try just that little bit harder to achieve greatness because we knew we had her support. If you want to change things for the better, you have to be a change agent and that means you have to be more comfortable with making mistakes and dealing with them effectively – and learning all the time.
10. Have some Fun!
    We are often too serious. Our work is serious and our impact on our communities and the world is enormous! However, working creatively, trying new things and being innovative is fun. Take the time to recognize that and live your life to the fullest. Celebrate your successes and your team’s work. Champion your library’s achievements! Reward your colleagues when they succeed. Don’t ever get so heads-down that you can’t see the big picture. It’s a wonderful world.

Congratulations to Cindy Romaine, SLA, and the SLA board and network for actively seeking the future for over 100 years. I am more future ready for having been involved with SLA and learning from such a great group of colleagues.

Stephen Abram, MLS is a Past President of SLA and is Vice President, Strategic Partnerships and Markets, for Gale Cengage Learning. He is an SLA Fellow and the past president of the Ontario Library Association and the Canadian Library Association. In June 2003 he was awarded SLA’s John Cotton Dana Award and the AIIP Roger Summit Award in 2009. In 2011 he is Canada’s CLA Outstanding Librarian of the Year. He is the author of Out Front with Stephen Abram and Stephen’s Lighthouse blog. Stephen would love to hear from you at stephen.abram@gmail.com.

by Graeme Byrd

Reposted by permission from FMYI (www.fmyi.com/blog/single/we_are_information_sherpas)

We definitely are in the information age. People are sending 1,200 tweets per second (tps) and spending 800 million minutes a month on Facebook posting 900 million objects. Wow. What do we do with all of this information that is constantly being thrown our way?

With all this information being shared in a digital fashion, even Seth Godin has posed the question about The future of the library.

Godin believes that if one wants to watch a movie, “Netflix is a better librarian, with a better library…” Yes, the structure of a library is changing, but it continues to be essential to education, to future generations. Netflix may have a “library” of films, but is missing the human energy. “The librarian isn’t a clerk who happens to work at a library.” Wrote Godin, “A librarian is a data hound, a guide, a sherpa and a teacher.” Librarians – information professionals – are more critical to knowledge sharing than ever before because of the increased amount of information being shared.

A few weeks ago I had the pleasure of presenting to and spending a day with the Southern California Chapter of the Special Libraries Association, an international organization of information professionals, discussing knowledge management and the relationships people have to information.

An exciting day of 5 speakers discussing tools for information sharing, building relationships with vendors and best practices for knowledge professionals, followed by an afternoon of unconference sessions full of engaged professionals.

• Britt Foster, a gradating MLIS student and blogger with a passion for public libraries shared social media tools to help engagement.
• Sandra Crumlish with the St. Jude Medical provided examples of how working closely with vendors and building a partnership provides for better adoption of services.
• Scott Brown with Social Information Group and Christy Confetti Higgins, Oracle’s Cybrarian shared examples of Oracle’s internal virtual library and how one person has built relationships in an international company to engage their team and share knowledge management tools.

The theme throughout the day was that as a member of a small team of information professionals in an organization (often, a team of one) build relationships with other stakeholders. Libraries are powered by human energy (like FMYI) – sherpas of knowledge.

These special guides are trusted more by colleagues because they provide relevant tools and resources. Information junkies can be change agents empowering teams to make a difference.

While librarians are “information professionals” you also are a knowledge expert in your organization. Are you ready to be a change agent?

We are surrounded by Change agents who are empowering teams to make a difference. Ian Symmonds is helping revolutionize the future of education by advising schools around emerging trends. Kevin Carroll is changing the world with a red ball and helping create a positive atmosphere for youth through sport. And Cindy Romaine (the SLA President) is leading SLA to be Future Ready in an ever-changing world. We all have knowledge. We all can empower others to make a difference. We all can be change agents.

As leaders in knowledge management we are uniting as change agents as the future of information is rapidly changing. Are you ready today to be an information sherpa for your organization? Be Future Ready.

Keep empowering.

Graeme Byrd is the Business Development & Collaboration Manager of FMYI [for my innovation], a collaboration software company, headquartered in Portland, OR, committed to positively affecting society through sustainability and technology. Thousands of companies, nonprofits, government agencies and universities use FMYI to communicate and collaborate. Committed to building a better future and engaging his generation in sustainability, Graeme is the Chapter Leader for the Portland Professional Chapter of Net Impact and serves on Oregon Environmental Council’s Emerging Leaders Board. Graeme has been a speaker at Net Impact, Sustainable Business Oregon and Special Libraries Association events helping others become change agents.

by Kimberly Silk, Toronto Chapter, Business & Finance, Academic, Leadership & Management Divisions

I graduated from what is now known as the Faculty of Information at the University of Toronto in 1998, and since that time I have been mentored by many successful people, both within the information profession, and outside of it. Some of these mentors did not know they influenced me, but many of them did, and do, and I owe much of my own success to their wisdom, kindness and generosity.

Very early on in my information career, even while in graduate school, I was sure that I would not become a conventional librarian. Though I love libraries and am inspired by the knowledge they hold, I’ve always known I would not succeed in that workplace. Thanks to several wonderful professors and practitioners, I became aware of a wide variety of environments where information professionals could pursue their passions. These places were not libraries, or even information centres. But, they all employed information professionals, and those info pros were pivotal to the organization’s success.

Over the past ten years I’ve been asked to speak as someone who has pursued an “alternative” library career. I really enjoy talking about my career (who doesn’t??) but I’m surprised at how often I’m still asked. It seems to me that our profession should be evolving more quickly. I am concerned that my career path is still considered “alternative”. Here we are more than a decade into the 21^st century, where conventional library jobs continue to disappear, and at the same time the information profession is changing so quickly we struggle to define it. How can it be that my choice to not work in a conventional library is still unusual?

I am not alone in my confusion. You need to look no further than the struggles of our very own SLA to see that we’re all trying to figure out who we are, and what we want to be when we grow up. As president of the Faculty of Information Alumni Association, I talk with many students and new graduates, and it’s clear they’re nervous about the future. Of course feeling nervous as you enter a new profession is normal; still, I believe it’s our responsibility as practitioners to help new information professionals feel more confident in themselves, and optimistic about our profession.

Practitioners have a lot to offer new info pros: experience, knowledge, passion, and positive anticipation of the future. Many of us are being the change we want to see in our world. We are forging new paths, redefining our profession and weathering the bumpy road as we go. We run up against obstacles such as the squelchers who fear change, even though change is necessary, because the alternative is unthinkable. The world is changing quickly – we know we must evolve or die.

I believe we need to take personal responsibility for the future of our profession. We cannot do much about the squelchers, and it may be best to ignore them. Our energy is much better spent focusing on the future, and the future lies in the hearts and minds of the new information professionals. All of us can be active change agents through mentoring. Those of us who consider ourselves leaders can make an even bigger impact by mentoring our new colleagues – by talking with them about the exciting changes our profession is going through, the amazing opportunities opening up to us, and the adrenaline rush of achieving new firsts. I’m paying it forward through mentorship, and encourage you to, too. The most effective way to change the world is to make a positive contribution to the future, and for us, the future is the new information professional.

Kimberly Silk is the Data Librarian at the Martin Prosperity Institute, a think tank at the University of Toronto’s Rotman School of Management. She is also President of the Faculty of Information Alumni Association, and Technology Director for the Toronto Chapter of SLA. While she lovingly embraces the librarian moniker, her current job is the first that has ever held that title. Kim loves what she does, and likes to infect others with her enthusiasm. You can read her blog at www.KimberlySilk.com and email her at kimberly.silk@gmail.com.