The Division of Government Information is delighted to be posting on the Future Ready 365 blog this week. DGI is a diverse community of knowledgeable information professionals who share an interest in government information and government librarianship. Our posts this week come from librarians in a variety of government library environments including federal, military, and academic. These DGI blog contributors share their insights on navigating the complicated landscape that today’s information professional must travel — from getting that library job to staying on top in a rapidly changing field once you’re there. Maybe you’d like to join us on the journey! Come check out the Division of Government Information at:  http://govinfo.sla.org/.

It doesn‘t exactly take a rocket scientist to notice that libraries have changed more in the last couple of decades than they did in the century before that. When I started in this business, I learned how to order LC cards using paper forms. Last week I used the web-based administrative module of a vendor to link our ILS with the vendor‘s database of periodical articles. This represents a sea change in our profession. Again, not rocket science, but of more than passing interest to practitioners.

I‘m privileged to work in a medium-sized library that supports a small school providing mid-career graduate education to military officers. The service we give them was unimaginable two decades ago. We have people in our organization who seriously propose getting rid of a library that has been in place for a century because everything you need to know is on the web. Technological change has weaseled its way into our hearts.

This isn’t a paean to the forgotten days of yore. Libraries are better, and a hell of a lot better, than they were when I started. In 1972, when I slithered into my first professional job, no one seriously considered that it could ever be possible to hand a college student everything he needed to complete a term paper in five minutes. No one had even heard of unmediated database searching. Of course, that was the year before we got electricity and sold the mule.

Change is good. Change is life. Our business is different now, and will be ridiculously, revoltingly different in another decade. Yeah, yeah, grandpa, so what?

Well, the So What is that managers have to deal with the change. I have multicultural employees, patrons from eighty-seven countries (this year), and people whose business, maybe their physical survival, is dependent on the newest news, the latest research, the best understanding of something they never heard of before last week. Right now, the way to do that is a mix of mediated and unmediated searching, wide-ranging database access, good connectivity, careful attention to collection development, and comprehensive personal service. My building is going to be renovated starting this fall and I have to figure out how to keep services going. High excitement!

Well, never mind. We‘ll work it out. Libraries can do this stuff. Librarians can do this stuff. And we will.

Ed Burgess is the director of the Combined Arms Research Library in Fort Leavenworth, Kansas. He is practicing to become a windy curmudgeon in his old age.

by John Tomlinson, New York Chapter, Knowledge Management Division

To me, being future ready means supplementing my studies toward an MSLIS with reading outside our field. Casting a wide net in what I read provides a different perspective than LIS-related sources, and sometimes provokes different insights and ideas. It’s made me more creative in thinking about library/information-center related issues.

Two specifically information-related fields I try to keep up-to-date on are design and journalism. Journalism is particularly relevant because it’s facing challenges/opportunities similar to those in our field -massive technological changes affecting the collection/delivery of information and the expectations of our clients. The Poynter Institute’s Romenesko blog, Jay Rosen’s PressThink blog, and the NPR show On the Media are among many excellent sources.

I also try to read a bit about management and business. Here, the McKinsey Quarterly, various Harvard Business Review products, and the Stanford Social Innovation Review are examples of great resources.

Depending on your background and interests, fields such as cognitive psychology, computer programming, information security, architecture, law, marketing, or others might be most useful in being future ready. In any case, open eyes/ears are just as important as an open mind in our rapidly changing profession.

John Tomlinson is Senior Communications Manager at Synergos, a nonprofit organization fighting poverty and inequity around the world, and an MLIS candidate at the Pratt Institute, where he manages the website for SLA’s student chapter.

by Catherine Lavallée-Welch, Florida & Caribbean Chapter, Academic, IT and Sci-Tech Divisions

Could you describe the design of an academic library constructed in 2016? It’s easy to imagine following current trends: emphasis on the learning process and the creation of a learning community, more collaborative work, the increasing amount of electronic resources, the use of technology, increased interdisciplinarity, accountability and sustainability.

What about designing the building for 2031? Or 2061? Today’s librarian in charge of designing a new building must cope with a library evolving at a rate faster than any time since Gutenberg.

Faced with such an opportunity, I recently attended a conference on library space planning and revitalization. My main takeaway was to put the emphasis on the infrastructure, and not on fixtures or furniture. Key components are flexible, multi-use space, lots of natural light, extensive electrical wiring and the presence of quiet study zones. The types of services offered and the roles and functions of librarians and staff are evolving.

The new library is a place that is used simultaneously physically and virtually; a place that permits users to participate and collaborate in a learning, scholarly community.

Should we mention the “p” word? Yes, there will be “print” collections. Some new libraries opt for a digital-only collection through extensive storage and digitizing. Other lean toward the digital-heavy approach – see Helen Josephine’s excellent post on this blog on the new Engineering Library at Stanford University. I believe that libraries will utilize select print monographs until publishers use business models for e-books that meet all libraries’ and users’ needs. Don’t hide your print books; use the stacks as architectural elements to create zones. Libraries still have a huge symbolic value and book stacks are the clearest representation of such.

Conference attendees had the opportunity to visit the recently renovated Thompson Library at the Ohio State University. With large glass walls, the book tower is a prime visual focus. However, the building stays user-centered with a variety of seating areas for individual, communal and collaborative work.

I spoke to students about their library habits. A finance junior admitted to not checking out books and rarely using the electronic resources.  Still, he chooses the library to study over myriad options spread over the campus. He found when students go to the library, it’s to hunker down, get to work and study seriously. It’s the building – and the atmosphere within – that attracts him.

User studies offer one of the best ways to develop the library design. Users are usually thrilled to be a part of the process and the studies provide insights into unarticulated needs. Don’t limit recruitment to library staff, student workers or your regular users. Most important are the people who are not currently using your library.

What is keeping them away? What tools, spaces or services are you missing? What will convince them to utilize the facility? Don’t neglect to poll the school’s administration. What are the organizational strategic goals?

Gather input beyond surveys and focus groups. You can use design charrettes; usage observation; user diaries; photo surveys; usage mapping; interviews outside the library; late-night residence hall visits; reply cards left around the facility, etc.

Campus space is at a premium and financial resources are scarce. This situation may continue for a long time. Rest assured though that success in the short and long term will go to the flexible academic library closely aligned with user and organization culture and goals.

Catherine Lavallée-Welch is the Director of the University of South Florida Polytechnic Library. One of her current projects is planning and design of a library and learning commons  for her institution’s new campus. Catherine is a board member of the Florida and Caribbean Chapter and of the Academic Division. She’s a candidate for Division Cabinet Chair-Elect for the 2012 SLA Board of Directors.

by Helen Josephine, Silicon Valley Chapter, Science-Technology and Engineering Divisions

A report on the new “bookless engineering library” was included in “Morning Edition” on NPR in July 2010. After this report aired, library and literary blogs quickly began discussing the future and fate of libraries in the digital age—is it the wave of the future or the end of the world as we know it? We find that some of our student and faculty users prefer digital content to print, while others do not. The digital library is not the end of the book and print collections, but the beginning of something new and exciting.

After four years of planning, the new Engineering Library at Stanford University opened on August 9, 2010. The vision document for the new library, SEQ2 Library Vision: The Information Collaboratory informed not only the physical design of the new facility but the staffing, collection and service models as well. In addition to the challenge to replace the physical collection with digital content, three themes for the new library were called out in this document: high-touch human contact, mediation and subject expertise and mutability or continuous change and experimentation.
To achieve our goal of becoming a largely bookless library with access to all of the online resources required by one of the premier schools of Engineering in the world, the constant questions we asked of our vendors were—can we get it online?, can it be flexible?, can it be self-service? We anticipate that even more innovative information resources and devices will be available to us as we continue to evolve and experiment with new technologies, new services and new vendors.

One current experiment is our e-reader program, a combination of circulating e-readers and tethered e-readers (10 Kindle, 8 Sony Touch,1 Nook,1 iPad) with content selected by librarians. In addition to the content we have selected and purchased for the e-readers, we are also testing the ability to load and read content that we have licensed from e-book vendors that allow for unlimited content download. Student feedback on the project has been positive and the e-readers are always checked-out. The e-reader program is part of our mission to understand the information needs of the current and future students and to experiment with new technologies.

Our physical space is one-third the size of our former library, but the open floor plan of the new library and the foldable, stackable, moveable furniture allows multiple configurations within our 6,000 sq ft. space. Collaborative work areas for groups of 4 or more with tables pushed together, individual work at tables near the windows, as well as impromptu classroom seating for groups as large as 50 are all feasible. The technology in the library includes a 60”digital bulletin board for announcements of library events and information plus School of Engineering events and student projects, a rolling display cart housing a 60” monitor with touch capability, an information kiosk using a 23” touch screen computer for basic library information and a 3M RFID system for book self-check out and security.

When you define your library as a place for innovation and experimentation with information technology and digital content, the possible roles for librarians are limitless and the types of services offered are dynamic and ever-changing. This is a true definition of “future-ready.”

Helen Josephine is Head of the Frederick Emmons Terman Engineering Library (http://lib.stanford.edu/englib), part of the Jen-Hsun Huang Engineering Center at Stanford University.  She is a past-president of the Silicon Valley chapter of SLA and has been a member of SLA since 1999. She has also been active in many regional, state and national library groups, including the Arizona Online Users Group, California Academic and Research Libraries, and ALA.

by Brent Mai, 2012 SLA President

We recently celebrated the first anniversary of the opening of the new library at Concordia University in Portland, Oregon.  At 74,000 square feet over three floors, it is truly a transformational building, serving a multitude of essential roles in the campus learning environment. 

“But I thought books were a thing of the past,” I heard people say. “Why would anyone build a new library today?”  Trust me!  This thought even crossed the minds of some campus administrators. But these comments indicate a misconception about the role that the library as place plays in contemporary higher education.

With this in mind, our team set about designing a very adaptable building that could be relatively easily reconfigured as space needs and usages change in the coming years.  Current needs called for room for about 200,000 volumes, teaching and meeting rooms, spaces for student interaction, faculty and staff offices, and a climate-controlled archive.  But each of these use-defined spaces needed to be reconfigurable to accommodate a host of unknown future space needs.

With these practical needs in mind, it was also critical that we create a place where students actually wanted to be.  In consideration of the variety of learning styles, we began by creating hard and soft spaces, loud and quiet spaces, and group and individual spaces.  A mix of soft and comfortable seating arrangements were interspersed with more traditional tables and study carrels with wooden chairs.  Ten group study rooms accommodating various numbers of students were distributed throughout the building.  Quiet study areas were created on the upper floors of the building. Reliable wireless access and abundant electrical outlets were essential.  A café added to the comfort factor of the space.

For us, the answer was to build flexibility into the structural components of the building. Several areas currently being used as classroom and meeting spaces have been structurally designed to hold the weight load of stacks and/or compact shelving – should that be needed.  “False floors” have been installed in a number of spaces to accommodate future changes in technology needs.  Most of the furniture is mobile – to accommodate the multi-use needs of public spaces and the varying instructional styles of faculty members in teaching spaces.

My colleagues, planning library spaces with an eye on the future isn’t rocket science.  But intentionally planning for flexibility in new construction is definitely a component of being Future Ready!

There’s a photo of the new library at http://cvgs.cu-portland.edu/about/cu_library.cfm.

Brent Mai is University Librarian at Concordia University in Portland, Oregon, and has been elected as 2012 President of SLA.

by Cindy Romaine, SLA President

For my first official business trip as the new president of SLA, even before the mid-January board meetings and SLA Leadership Summit in Washington, D.C., I flew to Las Vegas and walked the floor of the Consumer Electronics Show. For two days I explored the Show with Bay Area senior member Cindy Hill. We were immersed in new handheld technology, new reading tablets, and new cell phones. A tremendous amount of energy is going into the simple task of getting more, and better, information into the hands of consumers at warp speed.

Trends
There were nearly 2700 exhibitors and I was blown away by the sheer volume of new tech toys and applications on display from the hundreds of companies vying to be The Next Big Thing. But frankly, the energy and enthusiasm of the show were even more fascinating to me; there was no shortage of optimism about the future on that floor. Here are few distilled thoughts, stats, and trends from CES:

Stats:

• 80 new tablet devices were announced, including the new Motorola Xoom
• 20,00 new consumer electronic products were released
• 140,000 people attended the show

3D: 3D graphics are being showcased in gaming, sports, and art. The entertainment industry is leading in this space again, but expect to see high-end graphics soon in medical, educational, and other technical applications.

Convergence: Data, because it exists in the cloud, is more and more platform agnostic. Form factors—that is, your data device, whether it is a cell phone, tablet, laptop, desktop, car console, or smart TV—are converging in their functionality.

Social: Consumers are saying ‘I want to share my life as it happens’ and products, telecommunication capacity and  apps are making that possible. Social networking was integrated into games, such as X-Box Kinect, smart TVs and apps. Copia.com is an interesting app for book clubs.

Capacity: Capacity is increasing as cell networks transition from 3G to 4G, and there is an increase in computer processing speed as well. Expanding capacity enables complex problem solving, immersive entertainment, and new experiences.

Design: Data devices, or form factors, were very elegant and restrained. It seemed that there was an effort not to overwhelm the consumer with technical options, but to simplify and curate.

Implications

The CES is the leading tradeshow for an $186B industry that is driving economic growth and is an enabler for the new knowledge economy. Consumer electronics are an underpinning of the information industry, regardless of which corner of it you occupy. An interesting factoid is that now 80% of electronics are purchased by consumers, not businesses. It was not long ago that businesses were driving the purchases of electronic goods.

With all these new products and optimistic marketing, our clients—that is people using and consuming information resources—will be even more demanding of content delivered on the form factor that is just right for them. They’ll want information that is curated, edited, and analyzed to fit their needs. And information  that is customized to their locale and time zone.

The consumer electronics industry is moving very, very fast—and will eat our lunch if we are not moving at least at its pace of change. To keep up, we need to adopt a strategy of being flexible, adaptable, and resilient. In short, we need to be Future Ready!

Enchantment

As enchanting as it was to handle all those gadgets, one of the highlight of my visit to CES was listening to, and later engaging in discussion with, Guy Kawasaki. Author of The Macintosh Way and Selling the Dream, Kawasaki is the former Apple “wunderkind” who encourages his readers to rise above the usual marketing clutter to find emotional levels of attachment to products. He encourages marketers to morph into “evangelists” who create movements, not just spreadsheets. He epitomizes one of the ideas behind my push to make members more Future Ready – he wants us all to Think Big.  

In his book, How to Drive Your Competition Crazy, Kawasaki tossed SLA members a great compliment when he told his readers to “suck up to a research librarian.” I liked the way he put us on a pedestal, because it reminded me that ours is an honorable profession, and we add value. Someone obviously impressed Guy Kawasaki at one time.

After his talk, he and I chatted for a few minutes about his new book Enchantment: The Art of Changing Minds, Hearts and Actions. I asked him to consider posting for the Future Ready 365 blog. He seemed delighted to be asked and his thoughts will be posted here, tomorrow, February 22!

Are you feeling future ready yet!?