Info-entrepreneurs, represented by the Association of Independent Information Professionals, stand out as innovative, forward thinking, and client focused information professionals.  This series of posts delivers future ready solutions and strategies from current and past presidents of AIIP.  As industry thought leaders they have much to share about staying ahead of the curve and delivering cost effective solutions to clients worldwide.  In this insightful series of postings readers will learn how to create a job for life by listening for opportunity, watching for changes, stretching to acquire new skills, finding a balance, planning for the long term, and drawing on your strengths. — Cindy Shamel

by Susanne Bjorner

 “Once you have been an independent information professional,” I like to tell those new to information entrepreneurship, “you will have a job for life.”

But only if you accept the fact that the job will change a thousand times, and that you must create and re-create the job yourself.

Since the Association of Independent Information Professionals (AIIP) was formed over a quarter century ago, I have seen many of its members establish businesses, market their services, achieve their professional and financial goals, and then revise and reinvent their businesses as change rolled in to hit society at large, the information industry, their market niche, or them personally.

I have also seen several smart, capable business owners make the decision to move on from their successful business and take higher-level jobs in corporations, academic institutions, and prestigious non-profits. Often these were institutions that were former clients or partners. The new employee had seen an opportunity and created their next job, this time choosing to be on the inside.

Eyes wide open

Independent information professionals learn to look at the open market around them and see what needs to be done. What encourages independents to keep their eyes wide open while facing the future? We have to. There is no paycheck coming in automatically next week or next month. We are constantly on the lookout for the next job, whether it is a new client or a new service to sell to an existing client. Success demands constant watchfulness.

AIIP members have a unique forum that keeps them continually aware that change is coming. In order to maximize profits by targeting their resources, most small information business owners work within just one or two industries or market sectors. As a group, however, AIIP members cover the gamut of industries and business sectors. All members have access to a lively private electronic discussion list that has been running since the second year of the association’s existence (way back in 1988). In this active members-only forum, AIIPers share their experiences, questions, and reflections as they discuss–while observing client confidentiality–projects, resources, tactics, strategies, technology, and possible trends.

Active reflection

I say “possible” trends because the word “trend” rarely comes up in the discussion. Discerning potential trends that may affect the information industry–and our businesses–is an individual responsibility and largely an individual activity. The beauty of the AIIP discussion group is that there are readers and contributors from multiple industries and geographic areas who provide very different services and perspectives. Discussion is not targeted toward specific disciplines, specialties, or market sectors as it is with many e-discussion lists. Often, a key insight comes when observing an activity, industry, or practice far removed from the area we are working in, carried out by someone we might never know if we did not share association in this very diverse forum. Not everyone figures out future trends from the wealth of data points that are offered in this global exchange, but the opportunity is there.

Look outside

Even if you are not a member of AIIP (though you are welcome and do not have to own an information business to become an associate member) you can take a step toward being future-ready by participating in forums (electronic and otherwise) outside your area of immediate interest and practice. Yes, it requires a time commitment that may be hard to manage in the short term. But this is an easy way to look into the long term, and we need to do that frequently and reflectively. Because by definition, the future is outside of where we are today.

When Susanne Bjorner attended the organizational meeting of AIIP in 1987, she had no idea that today her business would be providing editorial services from a home in Spain. Along the way she has had hundreds of jobs, belonged to six SLA chapters, and observed countless information professionals move successfully into the future.  Susanne served as AIIP president in 1989-1990.

by Aaron Tay

“Always in motion, the future is” — Yoda, Jedi Master

QR codes are 2D barcodes that can be scanned by phones to provide a link between the digital and the physical world. A typical example would be to scan a QR code with your smartphone and be brought immediately to a relevant instructional video. With mobile becoming increasingly common and the possibility of QR code adoption going mainstream, any future ready library or librarian should be prepared to adopt this technology to serve their community.

As such, recently a co-worker asked me whether we should consider going into QR codes given that there is intense interest about QR codes in the library community (I summarized some ideas here). More importantly a recent Mobio report suggests QR codes usage has increased by 1200 percent suggesting that possibly a tipping point is approaching for usage. With powerful companies like Google seemingly throwing their support behind QR codes , it seems to be a good time for libraries to explore them.

How then do we take the following recent piece of news? That Google is ending support for QR codes in Google Places? Does this spell the end for QR codes?

With Google adding NFC (near field communications) to their Android phones and persistent rumors that Apple is doing so for their line of iPhones (but not iPhone 5 it seems), it seems that QR codes could be a short lived piece of technology that is destined to be replaced by the far more efficient and capable built-in NFC scanners built-into future smartphones. Not everyone agrees of course since the number of phones supporting QR codes will always exceed NFC equipped phones in the near term.

So should libraries go ahead and spend time and effort trying to promote QR codes? Or should we adopt a wait and see attitude? In general, dilemmas of this nature aren’t new and are constantly faced by libraries that are “future aware” and aim to be future ready.

One example: Consider the situation a year ago, where it was clear that Facebook would eventually weigh in with location based check-ins which they eventually did with Facebook Places. Being aware of this, libraries were faced with the dilemma, should we support FourSquare knowing that Facebook Places is just around the corner and may perhaps crush the opposition? Or even further back MySpace versus Facebook.

by Aaron Tay

I don’t have any pat answers, whether a library chooses to support cutting edge technologies is a function of their risk appetite, available resources, strategic focus etc.

I would add, however, while the exact implementation of technology may change, the trend itself is often pretty clear. While QR codes may or may not catch on, no one doubts the fundamental idea of creating a quick link between physical objects out in the real word and digital objects will pay off. Similarly, FourSquare may or may not survive (though NYPL seems to be doing great on it) but the idea of adding location based data is definitely sound.

No one can reliably predict the future, but that’s the price of being future ready: you make your bets and see how it turns out. Maybe you might decide to hold off on QR codes, or maybe you might decide to try since it requires no investment of money. Whatever you do keep thinking of how the future might be which will have you well posed to take advantage of any sudden shifts in environment.

Aaron Tay works as an academic librarian at the National University of Singapore. He was named a Library Journal Mover & Shaker for 2011. He blogs at http://musingsaboutlibrarianship.blogspot.com/.

Jill Blaemers,  San Diego Chapter Director; Taxonomy and Social Science Divisions

Cindy Romaine has challenged us each to become future-ready, that is, to prepare ourselves for our desired future. In considering how I want to respond to that challenge, I am reminded of a conversation I had many years ago, with an executive at the company I worked for at the time. He asked me where I wanted to be in five years. The smart, albeit cliché, response would have been to tell him that I wanted to be in his job in three years, but, nope, that’s not how I think. Instead, I told him that, in looking ahead, what I saw was a continuing evolution in how we organize, disseminate, and access information, and that our roles in it were going to need to evolve as well; I wanted to contribute to figuring the whole scheme out. Staking a claim to one particular route to the future wasn’t to me then, and it isn’t now, a viable option for an individual or a company.

We each sit in the midst of a constantly changing reality that is the result, at any given instant of time, of a myriad of individual, social unit, and societal-level decisions, small and momentous, all influenced by factors in the natural world. Not to be trite, but change is endemic to the human condition, so to be future-ready, we need to be eyes wide open to its fact and its force.  What we need to focus on is our contribution, as information professionals, to creating whatever that future looks like, and to be ready for that requires a certain mindset, attitude, and action, the point Cindy makes.

To me, being future-ready means many things. Personally and professionally, the minimum requirements are resilience and adaptability. Future-ready means bringing my skills of assessment and analysis to the status quo, as well as skepticism to calls for change for change’s sake and speed for speed’s sake. It means being ready and willing to get my hands dirty today with the hard work of implementing change that makes sense for tomorrow, at the same time scanning and evaluating the external environment for opportunities and threats, all with an eye on the horizon. It means a personal and professional commitment to lifelong learning and the incredibly lofty, yet so critical, goal of achieving an information-literate society in a world where information is seemingly available to everyone while, at the same time, a digital divide persists. Fundamentally, it means a laser focus on doing my best to help connect users with authoritative, accessible, actionable information.

Jill Blaemers is an information industry veteran, currently working independently providing consulting services related to product development of electronic academic reference databases and assessment of user needs and market conditions/opportunities. She serves as a Director on the Board of SLA – San Diego, and is a member of the SLA Social Science and Taxonomy Divisions.

by Allan Foster, Europe Chapter and Business & Finance Division

For more years than I care to remember I have been charting developments in business information use through an annual survey of information managers. This is the Business Information Survey published each March in Sage’s quarterly journal Business Information Review. The focus of the Survey has changed over time, from a concentration on sources of information to key issues in information management.

The methodology has also changed, from an open, widely distributed questionnaire to a series of in-depth interviews with a small number of senior corporate information managers. These are mainly based in the UK but many work for global businesses and have responsibilities for international services. If I was being pretentious(!) I would describe it now as almost ‘ethnographic’, a series of ongoing conversations with trusted colleagues, trying to chart year on year changes in their services, roles within their organisations and strategic priorities. It has only been possible to do this and to get brutal honesty from respondents by honouring a rule of strict confidence and aggregating results so as to avoid disclosing any identities. Most but not all respondents are involved in the Survey each year. In it’s 21^st year, the 2011 Survey¹ included seventeen of the interviewees from the previous year whilst another four were new participants.

Although the respondents represent a range of corporate information, library & research services, across industrial sectors and of varying sizes, I claim no statistical representativeness whatsoever for the Survey. But, given the seniority and frankness of the respondents, the findings provide a rich narrative of current practice and future intentions. It’s the latter which I’m concentrating on here as a contribution to the ‘Future Ready’ discussion.

Whilst massive turbulence in the business and financial environment is the new norm and technologies change so fast, the Survey results suggest that the crucial ‘future ready’ attitudes and skills in the corporate information scene are and will be in the next five years pretty much the same as those exhibited in successful information services now. This may be a disappointment to the ‘everything is changing’ lobby who are looking for new magic bullets and a cookbook formula to succeed in the corporate information/knowledge management world.

The key approaches and skills that define successful information management, now and in the next few years, amongst the 2011 Survey group of senior professionals, are:

1. Access to, and a good relationship with, senior executives, preferably at board level.
2. ‘Business strategy & culture fit’ – the ability to develop the information service in harmony with the company’s strategic objectives and organisational culture.
3. Developing a shrewd political instinct, having sensitive antennae amongst users and senior managers and being adaptive in consequence.
4. Financial nous – contributing to the increased profitability of the company, streamlining processes and services, reducing costs.
5. The ability to work globally with all that this implies – building alliances, harmonising & integrating services – whilst understanding different cultural and business practices which shape the environment.
6. Develop hard nosed negotiation skills with content vendors. And getting harder.
7. Responding to the growing emphasis on compliance work.
8. Managing capacity & workload, with flexibility and responsiveness.
9. Ensuring that your information/research/knowledge staff are embedded within business project and work teams.
10. Continuing to look dispassionately at alternative organisational and delivery models including outsourcing and off-shoring.
11. Embracing and handling internal ‘know-how’ as well as external data.
12. Enhancing knowledge management skills (note small rather than capitalised ‘KM’) – knowledge sharing, capturing tacit knowledge, using stories, applying appropriate technologies.
13. Use social media when appropriate. A number of respondents are somewhat sceptical of the business case for such deployment in terms of their information and research services.
14. More attention should be given to measuring the impact of the information services (including outsourcing/off-shoring), through ROI and other metrics.
15. New IT systems should be implemented in line with technological opportunities and trends but most of all to improve access to content and cost-effectiveness of services.
16. IS/KM staffing – the most important internal resource of all. Improve communications, provide development opportunities, undertake succession planning.
17. There’s no substitute for persistence and hard work.

1. These and other issues are developed much more fully in “Let’s save the company money” – the new orthodoxy. The Business Information Survey 2011. Business Information Review 28 (1), March 2011.

—————–—————–

Allan Foster (allan.foster@gmail.com) is an information industry consultant and writer, previously Director of Information Services at Keele University and a senior information manager at Manchester Business School, Lancashire Polytechnic, Sheffield Polytechnic and the British Institute of Management. He presented these findings at an SLA Europe session, Is your information service ‘Future Ready’?, in Manchester on 22^nd March 2011.

Karen Sawatzky, Librarian, Tapper Cuddy LLP, Winnipeg, MB

Reposted with permission from Slaw.

Everyone’s talking about the future. From LegalTech New York, where the closing keynote was the practice of law in 2020, to IT’s role in the library of the future, and SLA’s FutureReady365 blog. It’s interesting to be reading about predictions on where our profession may be going. One document I came across a while ago was the Association of Research Libraries’ 2030 Scenarios : A User Guide for Research Libraries. I started reading it (it’s 92 pages!) to see if it had any application for a law firm library.

Can you imagine the world in 2030? I can’t, but the ARL Scenarios do. It’s not quite the future that I would like to see, but then, is the present what anyone predicted 20 years ago? The scenarios envision a world where researchers are free agents, and universities scramble for funding. (Hmm…how is that different from today, at least the second part?) There are four scenarios presented: Research Entrepreneurs, Reuse and Recycle, Disciplines in Charge, and Global Followers. Each one outlines a particular day in the life of a star researcher, Hannah Chen. The world is described slightly differently in each scenario, but varies on the theme that government funding of universities will dry up, mainly due to declining tax revenues, universities will seek more partnerships with businesses, and both students and faculty will be competing for meaningful positions.

So what are the strategic implications of these scenarios? Scenario 1: Research Entrepreneurs, resonated the most with me. Note the following strategic question that arose:

How do we begin now to develop the library professional of the future – a highly capable and credible service provider who can work directly with researchers with data preparation and curation capabilities? What skills are we currently developing in our library professionals that may not be valued in the future? (p. 39)

Replace “researcher” with “lawyer”, and we’re already at this scenario, at least regarding data preparation and curation capabilities (think compiling case law on a point of law, and determining which resources have the authority to be used to develop an argument). As to the skills we’re currently developing that may not be valued in the future – how about some of the audiovisual equipment training! All kidding aside, most of the skills I have are transferable across many occupations, and even something as library-specific as cataloguing can be useful in cross-training to write computer languages.

So how does this relate to the law firm library of the future? I’ve been thinking a lot about the physical space necessary to define the library of the near future, say in the next five years or so. My current space is fairly traditional – lots of shelving for (mostly) reporting series that are no longer collected, and a small work area. I haven’t quite figured out what is the best use of the space if I had the opportunity to renovate. Should there be more social areas, equipped with comfortable chairs and tables, to encourage use of the library as a place to meet and discuss? Or should it be a quiet area, where lawyers can review the resources they need without being disturbed? My personal preference is to see the space become more conducive to conversation – kind of like the lawyers’ lounge without the bar.

There have been a number of discussions of law library space recently. I especially enjoyed Louis Mirando’s posts, Rebuilding a Law School Library. Any ideas on what the future holds for law libraries? Will private firms outsource part or all of them? Or will it be a competitive advantage to house your own knowledge management team? What skills will we need? What does 2030 look like to you?

Karen Sawatzky is a law librarian at a business law firm in Winnipeg, MB. She is passionate about marketing and personal brand building.

by Noël Kopriva, Pittsburgh Chapter, Food, Agriculture & Nutrition Division

Lead? Me? When I was asked to run for Chair-Elect of the Food, Agriculture, and Nutrition Division (FAN) after only a few years as a member, I couldn’t help saying to myself: “I don’t know what I’m doing yet!” Now, nearly a year later, I’m reflecting on the experience of learning to lead.

When I was asked to run for Chair-Elect, I had qualms about my inexperience, both as a FAN member and as a librarian, but those were not my only doubts: I was convinced that I was temperamentally unsuited to a leadership position. I like to listen to people and encourage them, but I’m not fond of giving directions; that is to say, I unconsciously equated leadership with bossiness.  As I thought about FAN and the people I knew in leadership positions, however, I realized my experiences with the division had actually shown me that leaders do not “boss” if they want to be effective. Good leaders listen well, they encourage you to play to your strengths, and they help you to learn from failure. These are all qualities I wanted to cultivate as a librarian and as a leader, so I ran for Chair-Elect and got the position.

In my son’s favorite episode of The Backyardigans, called “Super Team Awesome,” one of the characters is a tour guide without super powers. Not to worry: “You have the gift of leading people,” Tyrone the Tour Guide’s friends tell him. “You’re a real superhero!” And it’s true: Tyrone gently leads his team of certified superheroes through an obstacle maze of sticky bacteria, slippery rocks, and active volcanoes to help them save the earth.  His is a perfect example of servant leadership, which is characterized, according to Fillipa Manulo (2007), by “the desire to serve authentically and with purpose (par 36),” not by a desire for power or control. It’s an example I aim to follow each day as I communicate, plan, and organize in the virtual world with my colleagues in FAN and in real life as a subject librarian and instruction coordinator. In either context, I see my primary mission as one of empowerment—helping students to become lifelong learners, helping faculty to succeed in their research, helping colleagues obtain access to the professional development tools they need to do their jobs effectively.

The desire to serve, the desire to lead: to do both effectively, we must be future ready. We need to think not only in terms of our skill sets, whose currency we anxiously monitor, but in terms of our openness to change, our commitment to thoughtful stewardship of our resources (Anzalone, 2007, par. 30), and to a realistic assessment of our ability to be effective in innumerable environments and platforms. If we do these things, we will not only be ready for the future ourselves, we can show others the way.

Since 2007, Noël Kopriva has been the Agriculture, Natural Resources, and Design Librarian at West Virginia University Libraries; since 2008, she has served as the Instruction Coordinator for Evansdale Library. Prior to her career as a librarian, Noël worked as a college writing instructor and in the production end of medical and educational publishing. She holds a BA & an MA in English, and an MLS, all from the University of Missouri-Columbia.

References

Anzalone, F. (2007). Servant leadership: a new model for law library leaders. Law Library Journal, 99(4), 793-812. http://www.aallnet.org/products/pub_journal.asp.

Berstein, AD, Burgess, J., Gray, S (Writers) & Kim, D (Director). (2010). Super team awesome. In Janice M. Jacobs (Producer), The Backyardigans. New York, NY: NickJr.

by Helen Josephine, Silicon Valley Chapter, Science-Technology and Engineering Divisions

A report on the new “bookless engineering library” was included in “Morning Edition” on NPR in July 2010. After this report aired, library and literary blogs quickly began discussing the future and fate of libraries in the digital age—is it the wave of the future or the end of the world as we know it? We find that some of our student and faculty users prefer digital content to print, while others do not. The digital library is not the end of the book and print collections, but the beginning of something new and exciting.

After four years of planning, the new Engineering Library at Stanford University opened on August 9, 2010. The vision document for the new library, SEQ2 Library Vision: The Information Collaboratory informed not only the physical design of the new facility but the staffing, collection and service models as well. In addition to the challenge to replace the physical collection with digital content, three themes for the new library were called out in this document: high-touch human contact, mediation and subject expertise and mutability or continuous change and experimentation.
To achieve our goal of becoming a largely bookless library with access to all of the online resources required by one of the premier schools of Engineering in the world, the constant questions we asked of our vendors were—can we get it online?, can it be flexible?, can it be self-service? We anticipate that even more innovative information resources and devices will be available to us as we continue to evolve and experiment with new technologies, new services and new vendors.

One current experiment is our e-reader program, a combination of circulating e-readers and tethered e-readers (10 Kindle, 8 Sony Touch,1 Nook,1 iPad) with content selected by librarians. In addition to the content we have selected and purchased for the e-readers, we are also testing the ability to load and read content that we have licensed from e-book vendors that allow for unlimited content download. Student feedback on the project has been positive and the e-readers are always checked-out. The e-reader program is part of our mission to understand the information needs of the current and future students and to experiment with new technologies.

Our physical space is one-third the size of our former library, but the open floor plan of the new library and the foldable, stackable, moveable furniture allows multiple configurations within our 6,000 sq ft. space. Collaborative work areas for groups of 4 or more with tables pushed together, individual work at tables near the windows, as well as impromptu classroom seating for groups as large as 50 are all feasible. The technology in the library includes a 60”digital bulletin board for announcements of library events and information plus School of Engineering events and student projects, a rolling display cart housing a 60” monitor with touch capability, an information kiosk using a 23” touch screen computer for basic library information and a 3M RFID system for book self-check out and security.

When you define your library as a place for innovation and experimentation with information technology and digital content, the possible roles for librarians are limitless and the types of services offered are dynamic and ever-changing. This is a true definition of “future-ready.”

Helen Josephine is Head of the Frederick Emmons Terman Engineering Library (http://lib.stanford.edu/englib), part of the Jen-Hsun Huang Engineering Center at Stanford University.  She is a past-president of the Silicon Valley chapter of SLA and has been a member of SLA since 1999. She has also been active in many regional, state and national library groups, including the Arizona Online Users Group, California Academic and Research Libraries, and ALA.

by Babette Bensoussan, Director, The MindShifts Group

When I was asked to write on the theme of “What does it mean to be future ready?” I thought no problem. There is so much information out there that it would be an easy blog to write.

After all, today we have more information sources available to us as well as wonderful search capabilities that there really is very little we cannot find out. However, I believe this is where the problem starts.

It got me thinking – as a competitive intelligence practitioner – what does it really mean to be future ready? If I look at this question from a competitive intelligence (CI) perspective then my answer must always suggest options for being future ready.

So what does that mean?

Let me start with the original question itself. What are the assumptions here – are they positive or negative? Does the question relate to individual future readiness or organisational future readiness? What are some critical uncertainties around the future that would impact anyone’s readiness?

I would need to be clear about these factors before I drive through the plethora of information. Otherwise I am like a man with a buoy bobbing up and down in a sea of information and going nowhere.

And talking about the plethora of information…. It is not just the information that is available on the internet or has been published that is important. Rather when it comes to the future, it is important to talk to people. Yes, I know you can ask people on Twitter, Facebook and LinkedIn for answers however I really wonder how many people would answer an unknown. Most of us are unknown. We don’t have familiar names or great swaths of followers like Ashton Kutcher or Lance Armstrong.

This means we need to go forth and seek answers from people who may have an idea of what any plausible future will look like. From an organisational perspective that could mean talking to academics, journalists, futurists, customers, suppliers, distributors to just name a few. Many of them may not have published their future developments or intentions on the internet for you to find via a single search on Google!

Let’s say I now have all this information and am well informed about possible futures. Does that make me future ready? In my opinion, absolutely not.

I would suggest we need to analyse the information in light of our current situation. This is without a doubt one of the weakest steps as managers and individuals we face. Analysis is the cornerstone for insights yet far too often we see summaries instead!!

As an organisation for example, all the information needs to be analysed in context of the organisation’s capabilities, strengths, weaknesses, etc to identify the gaps it needs to address to be future ready, irrespective of the future that plays out. Some suggested analytical techniques that would help here would be techniques such as Scenario Analysis, Critical Success Factors, Driving Forces Analysis, even SWOT (done properly mind you – not the silly little four boxes!!).

The output of these techniques would identify options, opportunities, and threats that an organisation could address to make itself future ready. This is the real insight.

To be future ready for me is not just about knowing what future may likely play out but about being prepared and alert to meet any future with the best possible advantage. What do you think?

Babette Bensoussan is passionate about CI, is a SCIP Meritorious Recipient and a best selling author. For more information on her work visit http://www.mindshifts.com.au/

by Toccara D. Porter, Kentucky Chapter, Information Technology Division

The idea of being future ready, particularly as a newbie to SLA, leads me to examine the style of leadership within the entire Association on down to the Divisions and Chapters. In attending my first Leadership Summit I walked around introducing myself to people. Many of the conversations focused on their experiences being in a Chair-Elect or President-Elect position.  People talked of either finding themselves ‘thrown’ into the position without a clue about what to do or having adequate support from the incumbents and the entire board.

Considering these prospects as a toss up of what could happen to me in the same situation brought to mind the summer of 1993. The year marked my entrance into the 5^th grade. Anxiously I awaited ‘the letter’ from my elementary school that would reveal which teacher’s class I would be joining: Ms. Roberts or Mr. Patterson. All the kids at school had nothing but great things to say about Ms. Roberts: she was nice and was always welcoming when someone approached. However, Mr. Patterson was the opposite; grumpy and a bit of a pushover. When the letter finally arrived it seemed as if my entire life rested on whose name was inside as I opened the envelope: Ms. Roberts or Mr. Patterson?

The point is: thinking about what type of leadership style awaits within a Division and Chapter makes me a little hesitant about opening that envelope. As SLA prepares its members—new and established—to be ready to demonstrate strong leadership qualities we must continually reflect on whether the current leadership structures in place can truly open the door to that future or close it; because I am ready to walk through it! What about you?

In case you were wondering, I had Ms. Roberts. And, yes, being in the fifth-grade was a good year!

Toccara D. Porter is the Librarian-In-Residence at the University of Louisville in Louisville, Kentucky. She is a member of the Kentucky Chapter and Information Technology Division of SLA. 

by Mary Strife, Pittsburgh Chapter, Academic Division

In this age of iPhones, iPads and “I want it now”, there are a few things that still take time. And sometimes we benefit by taking the time. The Evansdale Library opened in 1980 and received updated technology, some new furniture and new carpeting in 2000. By 2005, there was something lacking. We negotiated with the administration for funds to retool the first floor only. We added weight to our cause by conducting student surveys and focus groups. I sat in the room for all three focus groups, run by the chair of the Interior Design Division. She did a great job with the questions, getting the exact information needed to support our floor redesign. The majority of the renovation happened in the summer of 2009. Students did not get everything they wanted, but what did happen was a great change. We put in movable furniture, white boards, and three new study rooms. Students asked for space to display their projects, since students do not generally go into other’s areas. So we have used floor space and provided different types of cabinet space and wall cases for their projects.

The Fashion Design students and faculty were the first to take advantage of this area. Everyone was very pleased with the results. We are now working to install a hanging system for art work and bringing in other student displays. I think that giving students a way to connect with the library is essential to the future.

Mary Strife is the Director of the Evansdale Library at West Virginia University. She is a past-President of the New York Upstate Chapter, has been Bulletin Editor for the Chemistry Division, and currently serves on the Information Ethics Advisory Council.