by Jan Chindlund, Illinois Chapter, Academic, Museums, Arts & Humanities, B&F, LM Divisions

“Yes, I was invited.”

Think back to times in your career (in both your employment and your volunteer work) when you were personally invited to join the team, join the organization, write an article or post, render an opinion, edit a document, brainstorm, manage a project, research a complex issue, or lead.

✓How did the invitation make you feel?
✓What did you think when you were invited?
✓How did you respond to the invitation?

We’ve all heard Victor Hugo’s “There is nothing more powerful than an idea whose time has come.” True. And perhaps, there is no connection more persuasive than the personal invitation.

Recognizing a spark, talent or skill in another person and then inviting them to be involved honors the invitee and inspires them to get involved.

To be “Future Ready” has so many facets: strategic, critical and systems thinking; embracing technology; acquiring and applying knowledge; being politically astute; being nimble, flexible and adaptable; recognizing opportunities; and the list goes on. All important and essential.

Add to that mix: practicing the art of personal invitation. Establishing relationships is the key to gaining insight into situations and opening doors to opportunities to learn and to become involved. Personal invitations are a way to initiate and strengthen relationships.

In this era of high tech, the personal invitation can satisfy our need for high touch.

Seek ways to invite others…and to be invited.

In association volunteer work

When asked to lead, I invite a co-chair to work alongside me. At this point, I invite someone newer to our profession. So we can co-mentor each other. I might contribute knowledge about the organization or work at hand, the other person might contribute technical know-how or insights into how today’s audiences or clientele will respond to messages.

I have been in groups of SLA members when the question was asked, “Who has been hired because of their connection with SLA?”  The majority of hands shoot up…every time!  Well, think back, how did you get involved in SLA? Did someone invite you to join or to be on a committee or to speak?

✓  I attended my first SLA meeting because I was personally invited.
✓  I joined my first chapter committee because I was personally invited.
✓  I ran for office in a division because I was personally invited.
✓  I ran for office in our chapter because I was personally invited.
✓  I wrote this post because I was personally invited.

How did you hear about that job?  Did an SLA colleague inform you about the position, invite you to apply, recommend you?

SLA’s “Connecting People and Information” could be expanded to “Connecting People and Information, Expanding Information to Knowledge & Connecting People to People.” The cross-pollination of what is learned in SLA, and the connections made there, with our professional work is the penultimate value of belonging.

Personally invite others to join and to become involved.

In the workplace

Larry Prusak referred to “ground truth” as one source of wisdom in his presentation at SLA 2011. That resonated with me. Inviting those who are “on the ground” to share their insights is not only good business, but it provides valuable knowledge that can be used to make better decisions. In our professional life, this can provide new knowledge and connections, improving the richness and the quality of the work we produce and the wisdom upon which we make decisions.

Personally invite those “on the ground” to share their “ground truth”

As Kevin Kelly so aptly put it, “The only factor becoming scarce in a world of abundance is human attention.” The human attention given through personal invitation is very compelling indeed.

“Yes, I was invited.”

Jan Chindlund has been Library Director, Columbia College Chicago, since September 2007. Previously she was Manager of McDonald’s Corporation Global Consumer and Business Insights Information Center and Assistant Vice President & Head Librarian, Duff & Phelps. Jan holds MLIS from Dominican University and MBA from Benedictine University. She has served in various roles at the chapter, division and association levels of SLA, currently Co-Chair of Local Arrangements for SLA 2012 to be held in Chicago July 15-18, 2012. Recipient of the Dow Jones Leadership Award and the Rose L Vormelker Award, she is SLA Fellow and extremely grateful for the learning, advocacy and networking SLA makes available to members.

by Nora Martin, Australia and New Zealand Chapter, Leadership & Management Division

In May 2007 I began employment as the inaugural Library Manager at the Australian Transaction Reports and Analysis Centre (AUSTRAC). AUSTRAC is Australia’s anti-money laundering and counter-terrorism financing regulator and specialist financial intelligence unit (FIU). My major contribution included the establishment and maintenance of an online library and the implementation of a new library and research centre service.

I attended the 11th Aurora Leadership Institute in February 2008 as a result of being awarded the inaugural AGLIN Scholarship. Subsequently I served on the AGLIN Executive Board from 2008-9. AGLIN is an independent organization established to coordinate Australian Federal government libraries. The Aurora Leadership Institute assists future leaders in the library and information sector to maximise their skills and potential. This was also an opportunity to spend time with and learn from leaders in the library profession.

My participation as an AGLIN Executive Board member for 2008-9 gave me an insight into how an executive board operates and was a valuable learning experience. I would describe the benefits of participating at the Institute as increased self awareness and learning about the difference between leadership and management, especially the importance of leading from within.

Aurora increased my confidence to such a degree that I applied for and obtained a 9-month reassignment within AUSTRAC as Senior Analyst within the Strategic Analysis Unit. This role included conducting detailed research to provide internal and external stakeholders with proactive intelligence on money laundering and terrorism financing typologies, trends and vulnerabilities. This reassignment turned out to be a wonderful opportunity for professional development, leading to an increased understanding of the information needs and requirements of our Intelligence business unit. Another benefit was that this knowledge greatly assisted me upon return to my substantive capacity as Library Manager in early 2009.

Information professionals have exceptional research and analytical skills, often not recognised by the intelligence community. These skillsets are very transferable and it’s a positive sign that increasingly government agencies are strategic in their approach to the exercise of professional development within human resource management. Governments worldwide continue to deal with the threat of terrorism and organised crime plus work together to combat global threats, such as those concerning the environment and climate change. As a result, the need for the services of government information professionals has increased in recent years. The need for current information and qualified information and knowledge services staff cannot be underestimated. The challenge is to reinforce this message to key stakeholders within government agencies, to prove our value and become indispensible.

In July 2009 (due to operational requirements) I was permanently reassigned to the position of Senior Analyst within the AUSTRAC Operational Intelligence branch. My responsibilities included the evaluation and dissemination of Suspect Matter Reports to domestic and international partner agencies. Concurrently at this time I took on a mentor role and trained another information services colleague in library procedures. My mentee demonstrated her commitment to the library profession by taking on the responsibility of maintaining a streamlined library service in addition to her normal duties.

Whilst enjoying the challenge of working in the intelligence field, library work remains and is my passion! Late last year I obtained a promotion to an executive leadership role at the Australian Taxation Office (ATO) Library. Our ATO eLibrary model is linked to the 2011 SLA Annual Conference sub-theme “using knowledge sharing to encourage collaboration.” The library team is placing a particular emphasis on web 2.0 and emerging web 3.0 services, demonstrating a capacity to innovate and develop new information products and services to meet an identified need.

The moral of the story is to think outside the square in terms of professional development opportunities. Often a break from “traditional” library work will reenergise and reinvigorate you leading to other exciting opportunities down the track!

After working in a public library as a paraprofessional for over twenty years, Nora Martin completed her degree in 2005 and is now Assistant Director, Library & Information Services at the Australian Taxation Office. In 2009 Nora was the recipient of the SLA Diversity Leadership Development (DLDP) award and International Travel award. She previously worked as Library Manager at AUSTRAC, Australia’s anti-money laundering regulator and specialist financial intelligence unit. Prior to this time, Nora was employed as a Research Librarian at Fairfax Media, providing high-quality research and information services to journalists, working on local print publications and helping journalists from various interstate and overseas bureaus.

by Christian Gray, Southern California Chapter, Pharmaceutical & Health Technology Division

Thinking about SLA President Cindy Romaine’s core tenets of Future Ready it is easy to see the convergence between pillars of Future Ready–career agility, alignment and community–and Corporate Social Responsibility/Social Responsibility (CSR/SR).

Your participation in CSR/SR can enhance your skill set and give you an opportunity to take on new roles and responsibilities giving you a more agile career.  CSR/SR is a very high profile matter for many public companies and other institutions. You will find yourself aligned with senior management’s desire to be a socially responsible organization by providing direct support to that department. And as CSR/SR relates to community, well it doesn’t take much effort to explain. That is what CSR/SR should be about, making a real difference in your community or the community that your organization represents.

I have several working hypotheses regarding CSR and SR which I hope to validate over the next few months:

1. Your personal participation in an SR program can increase your quality of life.
2. Your active support of your company CSR goals and objectives can have a positive impact on your career.
3. Being a leader for CSR/SR programs in your organization can lead to greater satisfaction in that role.
4. Professional associations and other business organizations benefit from participation in CSR.
5. Being an advocate and champion for CSR/SR programs can provide direct benefit to your clients, company and partners.

Recently I had a very late night of introspection and an honest evaluation of the many gifts I have in my life and had been aware of my growing need to be active in a community organization. I started researching non-profit organizations and even wrote a few checks. I joined the board of a local arts organization, Create:Fixate, and began to more actively participate in a group for which I had previously been a donor, LA’s BEST. Through that participation I reconnected with former associate Jim Howard, the founder of the Room to Read Los Angeles chapter.

Jim put the book, Leaving Microsoft to Change the World, in my hands and told me a little more about Room to Read. I was hooked before I even finished reading the book. I initially helped out informally, then facilitated their chapter strategic planning session. After visiting the global offices in San Francisco, I realized that what had begun as a conversation with an old friend had turned into not only an incredible project, but also a great and very personal passion.

My new-found commitment to caring and helping aligned with the broader community of colleagues I work with in the publishing and information industry, including clients, prospects, partners, publishers and even the Special Library Association. I was happy to discover that my commitment was also shared even closer to home, when I was casually speaking to my CEO at Reprints Desk, Peter Derycz, in December 2009 about life outside of work. While sharing my interest in Room to Read he got a funny smile on his face and began telling me about his own experience trekking in Nepal, how he wanted to start a school or library but was concerned about it being sustainable.

So like many good intentions, time passed and Peter’s plans faded until our conversation rekindled his own interest in creating a sustainable, positive change. Over the following weeks, Peter’s personal interest became a corporate initiative and a new partnership was formed between Reprints Desk and Room to Read. The result: basically every time there is a transaction (we deliver scientific articles to some of the largest research and development organizations in the world) Reprints Desk drops a small percentage in the Room to Read bucket. That commitment has, in one quarter, generated enough to fund more than 12 years of girls’ scholarships, including bikes and uniforms as needed, or more than 50 percent of a library, or more than 3,000 new books in local languages.

By integrating corporate social responsibility into Reprints Desk’s DNA, as we grow the company, the financial support and direct impact on children’s lives will grow with us. And that does not even count the impact of the initiative’s growing fan base. Both inside and around Reprints Desk, employees are making a difference around the world. While writing another line of code or providing customer service, our employees know clients are often thrilled to learn that their choice to use our services how has the added value of making the world a better place. As Peter and other senior managers have visited with the world’s largest publishers and they’ve learned about our partnership with Room to Read, many of these publishers are now asking how they can participate.

Over the past several years I’ve presented a series of talks about Career Agility to SLA Chapters and Divisions, sometimes solo, other times partnered with Cindy Hill or Kim Dority. One of the themes in these talks is emulating some of these positive characteristics of corporate leaders.  One key take-away has been that it is not only important to understand our own strengths, but to look at ways to channel our strength into action. I believe we have the means to do just that. To be an effective and valued contributor at your organization, you must consider becoming directly involved in your company’s CSR program. If your organization doesn’t have a CSR program, now is the perfect time to initiate one. Why? You will benefit by increasing your exposure to senior management, you can make a difference outside your enterprise and inside the “cause,” and you’re likely to gain tremendous personal satisfaction from your participation.

I hope this is the beginning of the conversation about CSR/SR and the role of the special librarian/info pro. We had a very engaged group during the SLA CSR Unconference session and we will continue the conversation via the SLA Social Responsibility group just started this week.

With over twenty-years of sales, marketing, business development and public speaking experience, Christian Gray has a unique and diverse perspective of technology, software and information companies. As a Strategic Account Manager for Reprints Desk, Christian has worked directly with many of the world’s largest life science companies including Amgen, Gilead, Genentech, Johnson and Johnson and Allergen, as well as other Fortune 500 Companies including Sony, Disney and Sun Microsystems.
Christian has been an active member of the Special Libraries Association since 2002 and is a past Board member of the Southern California Chapter and recently received an SLA Presidential Citation for his work on Future Ready 365.

Christian has given presentations to numerous SLA Chapters and Divisions and published a series of articles for Searcher Magazine, an Information Today publication on Enterprise Social Software. He has also been published in the Los Angeles Times, and Los Angeles Business Journal.

by Cynthia Eastman, San Francisco Bay Region Chapter, Engineering and Environmental & Resource Mgmt Divisions

We as individuals need to be future ready but so does our support structure, in other words, SLA. We talk about attracting members from outside our traditional venues but if they don’t see any division or caucus activity that is in their line of work how can we ask them to join? If we want to attract members from non-traditional fields, we need to identify those potential fields and think about what SLA should have in place to attract those people. One approach would be to identify say three fields where we think we can attract new members and then set up a new forum for those fields. Obviously these forums won’t be like divisions but they could grow into divisions over time. Perhaps they are just a few existing members getting together for discussion sessions at the annual meeting. Yes, we already have caucuses that do this but I suggest we do away with the formal caucus formation process for these forums. Perhaps it’s as simple as asking for a few volunteers to lead a discussion and then setting up a web page where discussion notes and other information can be posted.

Switching to the opposite direction, is it time to look at de-structuring some of our current divisions to help us attract and retain active volunteers? At every conference I hear stories about the difficulties some divisions have filling Board positions and supporting conference sessions. On top of that are the burn-out stories where someone steps up to be Division chair and then disappears from volunteer roles after their term ends (or even sooner). Can we come up with a “small division” option with fewer positions to worry about and a lower number of sessions to plan? Yes, I know that divisions aren’t required to fill all positions or to do the maximum number of sessions allowed. But many people are intimidated away before we get them to a point where they understand the option to wrestle things down to a manageable level.

The keynote speaker at this year’s Leadership Summit showed that “Opportunities to Gain Leadership Experience” is not one of the aspects of association membership that is rated high by non-volunteers. If we want to turn those folks into volunteers, we need to think about new options for engagement. Less structure and fewer procedural requirements might be one way to go.

Cynthia is Corporate Librarian at Kennedy Jenks Consultants, an environmental engineering firm in San Francisco. Prior to Kennedy Jenks, Cynthia was Director of Information Services as Keyser Marston Associates, a real estate consulting firm. She is program planner for the Engineering Division for the Philly and Chicago annual conferences and has served as Chair of the Environment and Resource Management Division.

by Rachel Wangerin, SLA Minnesota President

Had someone told me in library school that I would one day go on to become the president of the SLA MN chapter, I would have thought they were crazy. But here I am, 6 years after graduation, doing just that. The main advice I heard, whether just out of undergraduate school, or after receiving my Master’s degree, was network, network, network. So much so that it almost felt like a dirty word. One secret that they don’t tell you is that once you start participating in a professional organization (and I mean participating, not just joining) the networking starts to come naturally. Another secret that isn’t apparent is that participating in a professional organization can add to your professional development every bit as much as work inside your own organization.

I had the opportunity to begin my information career working with individuals with a huge amount of experience and knowledge. I learned so much those first couple of years. My boss was very supportive and constantly looking for opportunities for me to grow. During that time, I sat back and let her help direct my professional development. She is the one who recommend my name when the SLA Chemistry Division was looking for a program planner for the 2008 Annual Conference.

As that boss moved towards retirement, I began to realize that there would be no one left to drive my professional development. In school, we are used to teachers and professors telling us what we need to do to succeed. However, in the workplace, that isn’t always the case. We need to figure it out for ourselves and take the steps that will help us have new experiences and grow. So, I started to seek out ways to drive my own success.

The SLA MN chapter drafted me as I finished my stint as a program planner to step into the four year commitment that included President of the chapter. As I begin the third year of that commitment, I look back at how much I have learned and am amazed. My confidence is much higher and I have had the opportunity to make connections all over MN and the rest of the world.

While SLA has been a huge part of my professional development, I also do many other things. I monitor numerous blogs and websites for new ideas. I try to attend online and live seminars when they are applicable and available.

While I was very lucky to have someone to direct my early career development, this is not the case for everyone. We are the only ones responsible for our professional development. We have to own it and continue owning it throughout our career. This will help us to be “Future Ready.”

Rachel Wangerin is a corporate, technical information specialist working for a global research and development company.

by Jill Hurst-Wahl, SLA Board of Directors

As a faculty member, I interact daily with LIS students.  These students are arriving in their programs feeling ill-prepared for their futures, yet also being future ready in terms of having creativity, energy, enthusiasm and the ability to collaborate and share information in ways foreign to many practitioners.  They have been users of both public and academic libraries, but few have any knowledge of where they might be employed outside the traditional domains.  While LIS programs can introduce students to corporate and embedded librarianship, etc., what makes non-traditional librarianship real for them is interacting with practitioners through panel discussions, one-on-one conversations, internships, and even part-time job opportunities.  In other words, those of us out in the field need to take time to introduce the students to our world where the jobs of the future are being incubated.

Practitioners, consider these ideas for reaching out to LIS students:

• Invite the LIS students in your region to tour your library.  Locate them through the nearest LIS program as well as through announcements on local library discussion lists.  (Place announcements in multiple places to improve your chances of connecting with distance students.)  Show them where you work and the resources you use.  Have 1-2 of your clients talk to them about the benefits of your work.
• Contact an LIS program (e.g., the one closest to you or your alma mater) and offer to guest lecture about your work either in person or via a video conference.
• Contact LIS programs about possible internships or student/group projects.
• Offer to review student resumes and cover letters.  While students do have campus resources for this, they appreciate a practitioner’s perspective.

Students, take these steps to connect with practitioners:

• Use the SLA directory to locate a practitioner in an area that interests you, and then schedule a time to talk with that person either in person or by phone.  Ask the person about his or her background, work, and advice.
• Attend SLA chapter events, even if it means going out of your way to do so.  Then employ some networking strategies to meet and interact with others at the event.  Remember that the people who are there can help you become the professional that you want to be.
• Volunteer to help with events that librarians and knowledge/information professionals will be attending.  Every event could use help and some will allow volunteers to attend the event for free.
• When a practitioner guest lectures in one of your classes, get the person’s contact information and then follow-up with the person to ask more pointed questions as well as seek advice.  If the person is bombarded with follow-up requests (and wouldn’t that be awesome!), offer to coordinate a group meeting.

Are there other ways of getting involved? Yes.  Follow your instinct and imagination.  Just keep in mind that it is up to us — practitioners and students alike — to ensure that when the future arrives that we have information professionals ready for it!

Jill Hurst-Wahl is an Assistant Professor of Practice in Syracuse University’s School of Information Studies.  She is a member of the SLA Board of Directors and several SLA units.  She co-authored The Information and Knowledge Professional’s Career Handbook: Define and Create Your Success with Ulla de Stricker.

 by Judy Anderson, Oregon Chapter, Academic Division

What keeps you coming to SLA? Is it because you are making things happen that benefit you and those you know?  Is it meeting new people and making contacts? Supporting a strong volunteer campaign and program can bring that enthusiasm and interest to others, too. One of the saddest comments is, “I would like to get involved but don’t know how.” Or even sadder, “I said I’d like to be volunteer but no one got back to me.”  Making getting involved easier may spark new life into our Chapters.  Volunteers bring fresh ideas and positive energy that can’t be beat.  

A few thoughts to keep in mind when working with volunteers:

1. Match their interests and opportunities for career growth (something to add to their resumes as a skill) with things your organization needs done; busy work is not helpful for anyone.
2. Support their enthusiasm and fresh ideas…try new things. If they work, that’s fantastic; if not, you know now that they don’t work and can move to something else.  Both experiences are valuable.
3. Choose projects that are needed but not mission critical or time sensitive to get them started.
4. Break the project into small segments that are easily managed and have an end point so it’s readily apparent that progress has been made and there is a finished product to be proud of.
5. Figure out the type of recognition needed for that person…verbal praise? Recognition at a meeting? A plaque? A thank you letter to their employer? How are you going to thank them in a way meaningful to them?

Like many of you, Oregon added a volunteer coordinator position to our Board. Not only does it provide a volunteer opportunity, but it’s helping us reach our members to let them know how they can take a more active role in the organization and is keeping track of their areas of interest so we can match projects with volunteers.  After all, we’re all volunteers, so think about why you’re enjoying our association and work to bring that life and joy to others in the membership and beyond. 

 Judy Anderson is the current Past-President of SLA’s Oregon Chapter. She is the Head of Reference & Instruction at Concordia University-Portland, Oregon.