San Diego, California is home of beautiful weather, spectacular beaches- and a group of highly motivated, driven and future-ready information professionals. The SLA-San Diego Chapter is proud to join in the conversation with our SLA peers about what it means to be Future Ready.  Our San Diego membership boasts a wide range of professional experience and expertise, and we hope that you find our contributions to the FutureReady365 blog to be both thought-provoking and useful!

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When librarians talk about what it means to be “future ready,” the topic of conversation often turns into a discussion of the latest and greatest technology. In broader terms, though, doesn’t being “future ready” really just mean preparing your library to best serve your users in the future? At the San Diego Zoo Global Library, we’ve spent most of the last year thinking about just this—how to position ourselves in order to provide the best service possible. This has involved assessing our abilities, focusing on what we’re good at and envisioning what we want to achieve (rewriting our mission and vision statements), and, yes, adopting new technologies.

This two-part post will explore both librarians’ perspectives on their work at the San Diego Zoo. Part I comes from Talitha Matlin, Associate Director of Library Services, with Part II authored by Amy Jankowski, Assistant Librarian with responsibilities for the San Diego Zoo’s archives.

Part II — Amy Jankowski, San Diego Chapter, Museums, Arts & Humanities Division

When I graduated with my MLS degree in May 2011, I never could have guessed that within two months I would be moving cross-country for a dream job focusing on the archives collection at the San Diego Zoo Global Library. After the anticipation of relocating, starting anew, and assuming a professional title abated, the reality of my situation gradually sunk in. Like many new information professionals, everything was the “future” to me, and it seemed like quite a lot to feel ready for after going straight from graduate student to solo archivist in one gleeful leap. At the same time, I realized that the future was going to come whether I felt ready for it or not. I just needed to take a few deep breaths and simplify. Before taking on any big projects or making any major decisions, I stepped back to think about how my position fits within my organization and how I may grow to better serve my users.

In contemplating where to start, I looked at two key aspects of the archives that will be vital in remaining viable for the future: collection management and opportunities for use and outreach. First, I analyzed how the archives collections could be best housed and managed to align their organization, description, and accessibility with professional standards. Like many special libraries, the SDZG library and archives have a modest budget in comparison to larger academic and research institutions, yet there are a number of affordable ways that we could move toward optimal archives management. These include gradually setting aside money in our budget for archival quality housing, translating legacy finding aids to comply with current professional standards, and exploring implementation of popular open source archives management software. Together, all of these changes would enable me to provide better archival reference service and help potential researchers explore the contents of what are now relatively hidden collections.

Beyond basic physical and intellectual organization, I also recognize a big opportunity for expanding use of SDZG archival materials. To approach this objective, I analyzed how the archives collection fits within the organization as a whole. The majority of work at the zoo focuses on innovative, forward-thinking animal management, education, and conservation research with little focus on the past. However, the archives lends historical evidence to the organization’s development, progress, and change over time; the collection’s presence is a source of pride documenting the zoo’s legacy, which fuels nostalgia and appreciation among employees and the visiting public alike, who come together through common memories of a shared past.

Historical materials have long been a point of pride for the San Diego Zoo and a popular stop during backstage facility tours, plus they periodically serve as a reference for development and public relations department projects. However, public access to unpublished archival documents at SDZG is extremely limited. Therefore, I recognize a major opportunity to expand our user base by connecting with the public through various social media and digitization outlets. I will soon be working with the zoo’s social media guru to explore incorporating historical themes, facts, and images into regular rotation on the zoo’s Facebook and Twitter feeds. I am additionally considering creative ways by which to employ digitized archival documents on the library’s webpage—for example, creating a dynamic timeline or digital exhibit using an open source web publishing platform.

As time goes by, ideas seem to pop up faster than I can jot them down. Clearly a little momentum seems to be the best preparation I could have asked for in terms of jumping in to meet the needs of my niche position. I am gradually learning that a big part of being “future ready” in a special library means being creative, adaptable, doing the best you can with available resources, and maintaining a vision of the role you seek to play within your larger organization!

Amy Jankowski is the Assistant Librarian at the San Diego Zoo Global Library, where she focuses on managing the archives collection. Amy received her MLS with a specialization in archives and records management from Indiana University in 2011. In addition to the Special Libraries Association, Amy is a member of the Society of American Archivists and Society of California Archivists.

San Diego, California is home of beautiful weather, spectacular beaches- and a group of highly motivated, driven and future-ready information professionals. The SLA-San Diego Chapter is proud to join in the conversation with our SLA peers about what it means to be Future Ready.  Our San Diego membership boasts a wide range of professional experience and expertise, and we hope that you find our contributions to the FutureReady365 blog to be both thought-provoking and useful!

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When librarians talk about what it means to be “future ready,” the topic of conversation often turns into a discussion of the latest and greatest technology. In broader terms, though, doesn’t being “future ready” really just mean preparing your library to best serve your users in the future? At the San Diego Zoo Global Library, we’ve spent most of the last year thinking about just this—how to position ourselves in order to provide the best service possible. This has involved assessing our abilities, focusing on what we’re good at and envisioning what we want to achieve (rewriting our mission and vision statements), and, yes, adopting new technologies.

This two-part post will explore both librarians’ perspectives on their work at the San Diego Zoo. Part I comes from Talitha Matlin, Associate Director of Library Services, with Part II authored by Amy Jankowski, Assistant Librarian with responsibilities for the San Diego Zoo’s archives.

Part I — Talitha Matlin, San Diego Chapter, Biomedical & Life Sciences Division

In March of this year, the previous library director retired, leaving me with some very large shoes to fill. As the first professional librarian for the San Diego Zoo, she had developed the library and archives into the valuable resource it is today. When she retired, I felt honored and extremely fortunate—I can only describe working as a librarian at the San Diego Zoo as my “dream job.” However, I will admit to moments of being overwhelmed, feeling like there was no way I could maintain, let alone improve upon, the services my predecessor had provided. As a new librarian with almost my entire professional career ahead of me, I had to step back, assess the situation, and take responsibility for my own future.

Throughout this last year, an overarching theme has been present in my work—setting realistic goals based upon honest self-assessment. When I first became a librarian in 2010, I was excited about everything NEW. I was going to innovate and bring about change! However, the future I wanted for myself and for the library was one in which we best supported the zoo’s important research. For our library, this meant we had to re-focus on the basics, not reinvent ourselves. I asked myself two questions:

• Were we meeting our users’ basic needs?
• How could we best leverage our available resources to reach more users?

For the most part, I thought we were meeting our patrons’ needs, not only providing what people wanted, but also anticipating what they might want. However, taking an honest look at my weaknesses, I knew I didn’t have the training to care for our rare books and archives. The San Diego Zoo will be celebrating its centennial in 2016, and the library definitely wouldn’t be meeting our patrons’ needs without greatly improving access to our archival holdings. By being realistic about what I could and could not accomplish, I realized that I had to hire a self-motivated librarian who could take on this responsibility. Doing so has proven to be invaluable—I know without Amy (the newly hired librarian) and her archival expertise, we would never be able to provide our current level of value-added service.

In regards to expanding our patron base, I have so far relied upon tried and true methods. With only two full-time librarians and a half-time research assistant, we don’t want to overreach and set unattainable goals—better to first go for the “low-hanging fruit” and affect the biggest change with the least effort. So far, this has entailed keeping statistics on our patrons for the first time, revising our library’s website without a complete overhaul, and adopting simple outreach methods such as a monthly e-newsletter. However, the most effective tactic so far has been to position the library as a friendly, welcoming space—comfy chairs, attractive book displays, and a full candy jar has worked wonders to entice people to linger and take advantage of all we have to offer. Decidedly low-tech, yet so far highly effective.

I hope you will check back tomorrow to read about Amy’s experiences at the zoo!

Talitha Matlin is the Associate Director of Library Services for San Diego Zoo Global. Talitha received her MLIS from San Jose State University in 2010 with a focus on instruction in academic libraries. Her other professional activities include adjuncting at MiraCosta College and serving on the board of CARL-SCIL (California Academic and Research Libraries – Southern California Instruction Librarians).